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Go Mobile!

Through your MY BROADWAY SAN DIEGO Account, you will have 24-hour access to manage your tickets! Using your MY BROADWAY SAN DIEGO Account, you can:

  • View your ticket(s) on your mobile device
  • Transfer your ticket(s) to friends
  • Exchange your tickets(s) to a different date
  • Purchase additional ticket(s) for friends
  • Resell your ticket(s) quickly and securely

Managing your tickets through your MY BROADWAY SAN DIEGO Account is extremely convenient, simple and secure and allows you the ultimate flexibility in using your seats.

How to Login

To log in to your MY BROADWAY SAN DIEGO Account, your username is the primary e-mail address on your account; if you do not know your password, click on “Forgot Your Password?” to have a temporary one e-mailed to you. If you have any questions, please contact the ticket office at 888-937-8995 or ticketservices@nederlander.com.

Interface

Desktop Version:

Mobile Version:

Mobile Entry – Your phone is your ticket! (iPhone)

How to access your mobile tickets on an iPhone:

(Images below show a sample of Mobile Entry on an iPhone.)

STEP 1: Log into your MY ACCOUNT at am.ticketmaster.com/bsd

STEP 2: Enter your e-mail address and your password and Tap SIGN IN
If you don’t know your password tap Forgot Password.

My BSD Account Homepage     My BSD Account Login

STEP 3: You will see the next 4 events on your account. Select the event you wish to view. Your ticket(s) for that event will be listed.

My BSD Account - My Events Page     My BSD Account - View Your Ticket

STEP 4: To view your ticket, tap on View Barcode. You can have this QR code scanned directly from your phone at the theater.  You can also add these tickets to your APPLE WALLET

Note:  Do not click Send unless you are forwarding your tickets to friends and family.

My BSD Account - Show Barcode screenshot 01    My BSD Account - Show Barcode

STEP 5: To view additional tickets; swipe left to allow the usher to scan each ticket upon entry

Mobile Entry – Your phone is your ticket! (Android Phones)

How to access your mobile tickets on an ANDROID DEVICE:

(Images below show a sample of Mobile Entry on an Android phone.)

STEP 1:  Log into your MY ACCOUNT at am.ticketmaster.com/bsd 

STEP 2:Enter your e-mail address and your password and tap SIGN IN

If you don’t know your password tap Forgot Password.

My BSD Account - Android Homescreen     My BSD Account - Android Login Screen

STEP 3: You will see the next 4 events on your account. Select the event you wish to view. Your ticket(s) for that event will be listed.

My BSD Account - Show screen (Android) screenshot     My BSD Account -Show Screen (Android)

STEP 4: To view your ticket, tap on View Barcode. You can have this QR code scanned directly from your phone at the theater.  You can also add these tickets to your GOOGLE PAY (app download required).

Note:  Do not click Send unless you are forwarding your tickets to friends and family.

My BSD Account - Show Barcode Screen (Android) screenshot     My BSD Account - Show Barcode Screen (Android)

 STEP 5: To view additional tickets; swipe left to allow the usher to scan each ticket upon entry

Print tickets (Not available on performances after September 2, 2018)

STEP 1: Log in to your MY BROADWAY SAN DIEGO ACCOUNT on a desktop computer.

STEP 2: You will see the next 4 events on your account, click the specific event you would like to print.

STEP 3: Click PRINT on the top bar and then select the seats you want to print.

 

Step 4: A pop-up will appear. If you would like to generate new barcodes for the tickets, check the box. Click PRINT to print your tickets.

 

Step 5: Your tickets will automatically download as a PDF to either be printed immediately or saved for later printing. Once saved, click DONE.

 

How to exchange tickets (Desktop)

Unable to make your performance? As a Season Ticket Holder, you are able to exchange your tickets within another performance of the same production. Exchanges can be made 24/7 from the comfort of your desktop or laptop computer. Exchanges must be made within 48 hours of your performance. Each production may have different limitations. Exchanges are not available for a production until Courtesy Days.

 

STEP 1: Log in to your MY BROADWAY SAN DIEGO ACCOUNT on a desktop computer.

STEP 2: Choose the event you would like to exchange.

If you do not see the event on the homepage, click “My Events” at the top of the page to see all events on your account.

 

STEP 3: Click the Exchange button

 

STEP 4: Select which seats you would like to exchange, and click Continue.

 

STEP 5: Choose the event you would like to exchange into.

 

Once you select an event, the system will look for seats.

 

STEP 6: An interactive seat map will appear, click on a section and select the seats you wish to exchange into. You can toggle the quantity of seats, price range, and any accessible needs at the top. Once you have selected your seats, click your Cart in the upper right hand corner.

 

 

STEP 7: Review the seats you have chosen in your cart, then click Continue.

 

STEP 8: Review your seats. Click Next.

 

STEP 9: Choose your Delivery Method. Click Continue.

 

STEP 10: Enter in your billing information if you have any payment due.

STEP 11:  Enter in your billing information if you have any payment due.

If no payment is due, just accept the Terms and Conditions.

Finalize the exchange and payment (if applicable) by clicking Submit Order.

You will receive a confirmation email that your tickets have been exchanged.

How to Buy Additional Tickets (Desktop)

Need an extra ticket to the show? Want to see the show on more than one performance? As a season ticket holder, you can purchase additional tickets to our shows*.

 

STEP 1: Log in to your MY BROADWAY SAN DIEGO Account on your desktop computer.

 

STEP 2: Select BUY TICKETS (top of the page or a button on the homepage).

 

STEP 3: Choose the production you would like to purchase additional tickets to (All shows may not be available).

 

STEP 4: Choose the performance for which you would like to purchase tickets. Click Select.

 

STEP 5: Choose the section of the theatre you would like and then choose your seat(s). You can toggle the quantity of seats, price range, and any accessible needs at the top.

 

When choosing your seats, remember that all ages need a ticket for Broadway San Diego performances, regardless of age. Most shows we discourage anyone under the age of 6.

 

STEP 6: Choose your seats. Once selected, they will show up in your Cart. Click Continue.

 

If you are purchasing more than one block of seats or events, you can access your cart anytime by clicking the shopping cart in the upper right corner of your screen.

 

STEP 7: Review your tickets in your Shopping Cart. If you need to buy more tickets, click on Continue Shopping, otherwise click Checkout.

 

STEP 8: Choose your delivery method and click Continue.

 

STEP 9: Choose any Add-On events, if available (like parking):

STEP 10: Enter your Method of Payment (and use any Account Credit, if available), review your order, and click Submit Your Order.

 

You will receive an email confirmation to the email you have on file.

*Most productions. Ticket limits are usually up to 8 additional tickets per performance, for up to 3 performances within a production. Anything above this may result in cancellation of tickets.

How to buy advance parking

Parking downtown can be difficult, and expensive, but have no fear, you can purchase advance parking at Wells Fargo Plaza (just 1 block from the Civic Theatre) for only $8!

STEP 1: Go to www.broadwaysd.com/parking and click on BUY NOW.

STEP 2: Choose the production for which you would like to purchase parking. The parking pass is good during the entire run of the show, so if you exchange to a different night, your parking is still valid.

 

STEP 3: Choose the number of parking passes you would like (1 parking pass per car, not per seat to the show). Click “find seats”.

STEP 4: Choose one of the options and Add to Cart.

STEP 5: Review your tickets and click Checkout.

STEP 6: Enter your Method of Payment, review your order, and Submit your order.

You will receive an email confirmation to the email you have on file. Please note that Parking tickets must be printed out. Mobile is not accepted at Wells Fargo Plaza.

 

 

How to transfer tickets to a guest from a computer (not available for all performances)

This feature is currently not available.  Update is coming soon

How to transfer tickets to a guest from mobile (not available for all performances)

This feature is currently not available.  Update is coming soon.

How to re-sell tickets from a computer (not available for all performances)

This feature is currently not available.  Update is coming soon.

How to re-sell tickets from mobile (not available for all performances)

This feature is currently not available.  Update is coming soon.

Frequently Asked Questions (My Account)

Do tickets need to already be printed to view them in My BROADWAY/SAN DIEGO Account via a mobile device?

No. If tickets were already printed, then your My BROADWAY/SAN DIEGO Account will display the existing barcode.  If tickets have not already been printed, then My BROADWAY/SAN DIEGO Account will generate a barcode when the tickets are retrieved.

When I retrieve a ticket using My BROADWAY/SAN DIEGO Account via a mobile device will it invalidate existing tickets that were previously printed?

No.  If tickets were already printed, then your My BROADWAY/SAN DIEGO Account will display the existing barcode via a mobile device.

What if I cannot see my tickets?

If you are logged into your My BROADWAY/SAN DIEGO Account and still do not see your tickets, please go to the box office or contact us at seasontickets@BROADWAYSD.COM or 1-888-937-8995.

Not all ticket account types or events are supported for BROADWAY/SAN DIEGO digital tickets.

Why won’t my ticket barcode scan?

If your screen brightness is too low, the barcode may have difficulty being scanned.  Increase the brightness of your display to improve scanning.  The barcode that is displayed is accompanied by a number.  If there are difficulties reading a valid barcode on a digital ticket displayed within your My BROADWAY/SAN DIEGO Account or your Passbook/Wallet, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket.  Only digital tickets generated from your My BROADWAY/SAN DIEGO Account or your Passbook/Wallet will be accepted.  Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the theatre.

If I have more than one ticket for the show, do I have to present all tickets at the same time?

All active and unrestricted tickets for a show associated with your My BROADWAY/SAN DIEGO Account will be displayed and available to present to be scanned for entry.  If tickets were not previously printed, then all patrons should enter at the same time using the tickets displayed via your My BROADWAY/SAN DIEGO Account or Passbook/Wallet on your mobile device.  If tickets were previously printed, then patrons may enter separately with the previously printed tickets provided they have not previously been scanned for entry.  If members of your party are arriving separately, then you will need to transfer the tickets they will be using for entry to them via your My BROADWAY/SAN DIEGO Account.

What if I lose connectivity after I’ve retrieved my tickets?

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your supported device and add them to your Passbook/Wallet before heading to the show.

The data associated with your tickets will be saved to the Passbook/Wallet area on your phone.  If you have previously retrieved details for tickets to a show, added them to your Passbook/Wallet and those tickets are still valid, they can be re-displayed out of this storage without re-establishing a connection.

What do I do if my mobile device’s battery dies?

You can go to the box office for assistance.

If you have any questions, please contact the Broadway San Diego season ticket office at 888-937-8995 or ticketservices@nederlander.com.

 



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