Do tickets need to already be printed to view them in My BROADWAY/SAN DIEGO Account via a mobile device?
No. If tickets were already printed, then your My BROADWAY/SAN DIEGO Account will display the existing barcode. If tickets have not already been printed, then My BROADWAY/SAN DIEGO Account will generate a barcode when the tickets are retrieved.
When I retrieve a ticket using My BROADWAY/SAN DIEGO Account via a mobile device will it invalidate existing tickets that were previously printed?
No. If tickets were already printed, then your My BROADWAY/SAN DIEGO Account will display the existing barcode via a mobile device.
What if I cannot see my tickets?
If you are logged into your My BROADWAY/SAN DIEGO Account and still do not see your tickets, please go to the box office or contact us at seasontickets@BROADWAYSD.COM or 1-888-937-8995.
Not all ticket account types or events are supported for BROADWAY/SAN DIEGO digital tickets.
Why won’t my ticket barcode scan?
If your screen brightness is too low, the barcode may have difficulty being scanned. Increase the brightness of your display to improve scanning. The barcode that is displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within your My BROADWAY/SAN DIEGO Account or your Passbook/Wallet, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket. Only digital tickets generated from your My BROADWAY/SAN DIEGO Account or your Passbook/Wallet will be accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the theatre.
If I have more than one ticket for the show, do I have to present all tickets at the same time?
All active and unrestricted tickets for a show associated with your My BROADWAY/SAN DIEGO Account will be displayed and available to present to be scanned for entry. If tickets were not previously printed, then all patrons should enter at the same time using the tickets displayed via your My BROADWAY/SAN DIEGO Account or Passbook/Wallet on your mobile device. If tickets were previously printed, then patrons may enter separately with the previously printed tickets provided they have not previously been scanned for entry. If members of your party are arriving separately, then you will need to transfer the tickets they will be using for entry to them via your My BROADWAY/SAN DIEGO Account.
What if I lose connectivity after I’ve retrieved my tickets?
Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your supported device and add them to your Passbook/Wallet before heading to the show.
The data associated with your tickets will be saved to the Passbook/Wallet area on your phone. If you have previously retrieved details for tickets to a show, added them to your Passbook/Wallet and those tickets are still valid, they can be re-displayed out of this storage without re-establishing a connection.
What do I do if my mobile device’s battery dies?
You can go to the box office for assistance.
If you have any questions, please contact the Broadway San Diego season ticket office at 888-937-8995 or firstname.lastname@example.org.