Please ensure Javascript is enabled for purposes of website accessibility Know Before You Go - Broadway San Diego

Preparing for Your Show

Whether this is your first time to the theatre or if you’re a seasoned theatre veteran, it’s also smart to know some tips and tricks to get the most out of your upcoming theatre-going experience.

 

All Tickets Are Now Mobile. Download Broadway San Diego’s New Mobile App Today

It’s As Easy As 1…2…3!

  Install and open the app.

  Sign in or create your Broadway San Diego Account.

  View and scan your mobile ticket barcode.

 

For more information on Mobile Tickets, go to our Mobile App page.

 

Getting to the Theatre

Civic Theatre

1100 Third Avenue
@ B Street

More Info  |  Directions

Balboa Theatre

868 Fourth Avenue
@ E Street

More Info  |  Directions

 

 

Frequently Asked Questions

Do you have a question?  Please browse through our Frequently Asked Questions below to see if your question is answered.

About SafeTix

What is SafeTix?
 SafeTix are encrypted mobile tickets built with leading-edge technology developed with the patron in mind and come with powerful fraud and counterfeit protection. In short, this will help ensure that the tickets you purchase are legitimate.

Why do you have SafeTix?
We believe every patron deserves access to tickets they can trust at every step. No patron should ever experience being turned away due to fake our counterfeit tickets. This will help us ensure that our patrons the tickets you purchase are always legitimate.

Can I still enter my event with a screenshot of my ticket?
NO! Your barcode includes leading-edge technology with fraud and counterfeit protection, so you won’t be able to use screenshots or printouts. When you arrive at your event, use the Broadway San Jose app or mobile website to locate your tickets. Your phone’s your ticket, which you’ll show to the ticket scanner, get your phone scanned – and you’re in!

What if I don’t have a smartphone or my phone is broken?
If you have a cracked screen or are just not using a smart device – no problem. Simply visit the box office at the venue upon arrival. Have you ID handy and you will be issued a physical ticket.

How to Use SafeTix?

How do I use SafeTix?
You can use SafeTix the same way you used your mobile tickets before. You can save them to your Wallet, or you can access them via the BSD app of mobile website. Please note that you cannot take screenshots and use those to get into the theater and you will no longer see a QR code. You’ll notice that you’ll now see a real, constantly changing barcode when you are logged in to your account. And once you save the ticket to your wallet, there will be no barcode or QR code! This is normal. Simply hold your phone up to the scanner at the theater to gain entry.

 

Why do some tickets still have QR codes in my Wallet?
Any tickets added to your Wallet prior to September 20, 2022, will still show a QR code. Any tickets added to your Wallet on or after September 20th will not show a QR code or barcode. Instead, it will simply read “Hold Near Reader.” Both options will get you into the theater.

 

Why can’t I use screenshots?
You will no longer be able to take screenshots to get into the theater. This is because SafeTix uses leading-edge technology to help with fraud and counterfeit tickets. The barcode changes every few seconds so even a screenshot taken as you walk up to the theater entrance will not get you in as the barcode will have changed by the time you get to the scanners.

 

Do I need to re-save my tickets to my Wallet?
No, you do not. If you save your tickets to your wallet prior to September 20, 2022, you will still see a QR code which you can still use to scan into the theater. And any tickets you save to your wallet on or after September 20th will simply read “Hold Near Reader.”

 

My ticket doesn’t have a Barcode, what should I do?
If you have saved your ticket to your mobile Wallet, your ticket will not have a barcode. It will read “Hold Near Reader”, and all you have to do is hold your phone near the ticket scanner and it will let you in.

Sample SafeTix

Mobile Wallet Samples
If you have saved your ticket to your mobile Wallet, your ticket will not have a barcode. Just hold your phone near the ticket scanner and it will let you in. Below are a few examples of what your ticket may look like.

Sample SafeTix Screenshot - Mobile Wallet Sample     Sample SafeTix Screenshot - Mobile Wallet Sample 02     Sample SafeTix Screenshot - Mobile Wallet Sample 03

 

Mobile Web Samples
If you bring your ticket up on your mobile device through the mobile web, the TM app, or the BSD app, you will no longer be presented with a QR code, but with a barcode that changes every 15 seconds. Screenshots will not be accepted.

Sample SafeTix Screenshot - Mobile Web Sample for CATS     Sample SafeTix Screenshot - Mobile Web Sample Barcode     Sample SafeTix Screenshot - Mobile Web Sample Barcode 02   

Sample SafeTix Screenshot - Mobile Web Sample Barcode 03     Sample SafeTix Screenshot - Mobile Web Sample - No taking screenshots

What is the updated Vaccination & Mask Policy

Stay up-to-date with Recommendations and Requirements, click here.

Do I still need to wear a mask?

Masks and Vaccinations are strongly recommended for all patrons attending Broadway San Diego events, until further notice.

Will I still need to show proof of Vaccination?

Vaccinations are no longer required to attend Broadway San Diego events, however, to create a safe and healthy environment for our audiences, performers, staff, and all the behind-the-scenes team members, Masks and Vaccinations are strongly recommended for all patrons attending Broadway San Diego events, until further notice.

Will the Mask and Vaccination policy change?

This policy will be evaluated and updated as needed and Ticket holders will be notified in a timely manner. By purchasing tickets Broadway San Diego Events, you agree to abide by the health and safety measures in effect at the time of the event, which may include, but not be limited to, wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Stay up to date with current policies here: https://www.broadwaysd.com/know-before-you-go-faqs/covid-vaccination-and-mask-policy/

How do I reach you with additional questions?

Season Ticket Holders can email:  seasontickets@broadwaysd.com

All other inquires can be sent here: info@broadwaysd.com

How can I purchase single tickets?

The best way to purchase single tickets to any performance is online. You can also sign up for our E-lerts to receive emails about pre-sale opportunities, special offers and on sale dates for all of our events.

ONLINE: To purchase single tickets online visit: https://www.broadwaysd.com/get-tickets/

BY PHONE: Single tickets are not yet available by phone. 

IN PERSON: To purchase single tickets in person, you will need to visit the Civic Theatre box office on 3rd & B St or Balboa Theatre box office on 4th & E any day or evening that a show is scheduled in that venue. The box office will be open for 2.5 hours before the show starts, and they will sell tickets to all available events currently on sale.

Note: You will not need to wait until the day of your desired performance to purchase tickets; you will just need to pick a day the box office is open for business with a scheduled show at the Civic or Balboa Theatre.

For your convenience, here is their event calendar: https://sandiegotheatres.org/calendar  The Civic Theatre and Balboa Theatre are cashless venues. This applies to all ticket sales, food & beverage purchases, and binocular rentals.

What is the current show status amid COVID-19?

For updated information about current show statuses during the COVID-19 pandemic, click here.

General

Can I buy parking online?

Broadway San Diego season ticket holders can buy advance parking at the Wells Fargo Plaza Building for more information click HERE.

Parking passes are not available for advance purchase for weekday matinee performances.  

Do you have any special considerations for deaf patrons?

We are happy to arrange ASL interpreted performances upon patron request. For more information on how to request this service or to find out which shows have an ASL interpreted performance already scheduled, please click here for more information. To purchase tickets to a scheduled ASL performance, please contact the Civic Theatre Ticket Office at ticketing@sandiegotheatres.org

Do you have any special considerations for hearing impaired patrons?

At the Civic Theatre, a limited number of Sennheiser infra-red audio assistance system headsets are available to amplify the sound for those in need. These sets may be picked up, free of charge, from the coat check room of the theatre’s first floor lobby.

Does the theatre have wheelchair access?

Yes. The Civic Theatre offers companion seating and seating for patrons with wheelchairs. Please contact the Civic Theatre Ticket Office at ticketing@sandiegotheatres.org for prices and availability.

How far in advance should I arrive?

We recommend that you plan to arrive at least ONE HOUR prior to your performance. This will allow sufficient time for unexpected traffic, especially during concurrent events downtown, and to secure parking. There is usually ample and convenient parking available if you arrive early.

What if someone needs to reach me during the show?

Guests cannot be paged. While cell phones must be silenced during performances, it is still possible for people to leave messages to your phone. Alternatively, you may leave your exact seat location (including section, row and seat number – all listed on your ticket) with someone you believe may need to contact you. Then, that person may call our House Manager at (619) 615-4125, to leave their message and your seat location. At an appropriate break (typically, intermission or at the conclusion of the performance), an usher will attempt to deliver your message to you. However, without the specific seat locations, no one will be able to provide this assistance.

What should I wear?

Theatre is fun – and historically had been a great time to dress up, however, in a true San Diego fashion we encourage our patrons relax and enjoy the show in comfort. While some patrons dress in a tux or sparkling gown on occasion, and others may wear a business suit/sport jacket or nice pants outfit/dress, there are many patrons who choose to wear a clean pair of jeans or nice shorts and a polo style shirt. Absolutely any of these wardrobe choices are perfect!

When do they start seating?

Seating usually starts approximately 30-minutes prior to the start of a show. For some performances, seating may begin even earlier, but 30-minutes prior is a safe estimate.

Where is WILL CALL?

WILL CALL will be located at the ticket office windows. Tickets can be picked up 2.5 hours prior to your performance time.

Will the theatre provide booster seats, binoculars or hearing amplifiers?

Booster seats are available on a first come, first serve. Binoculars are available for rent. Rental costs vary. Hearing amplification devices are available for use, free of charge. For more information, please visit the Civic Theatre’s website at https://sandiegotheatres.org/.

 

Will there be late seating?

Should you arrive at the theatre late or after curtain, you may be held in the lobby until there is a suitable seating break during the performance. Parking for Civic Theatre events generally requires arriving at least 60 minutes prior to curtain to avoid traffic delays in and around the busy Gaslamp District.

Why is there a new login process required for Ticketmaster?

For more information on the new login process required for Ticketmaster, click here.

How do I redeem gift certificates?

Gift Certificates: To use your gift certificate, you must email images of your certificate (showing details) to ticketing@sandiegotheatres.org

These can be redeemed for any Broadway San Diego show that is currently on sale.  For a list of shows eligible, please click here: https://www.broadwaysd.com/get-tickets/   Look forward to seeing you at an upcoming show!



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