Preparing for Your Show
Whether this is your first time to the theatre or if you’re a seasoned theatre vetran, it’s also smart to know some tips and tricks to get the most out of your upcoming theatre-going experience.
Have Your Tickets Ready!
Follow these steps in advance for quick and frustration-free entry to the theatre:
Sign in with your Ticketmaster.com account email and password.
Once your account and the app are linked, you will see your tickets.
Before Step 5, if you have guests arriving separately, transfer tickets to them here.
Follow instructions to add to your wallet (Apple) or screenshot tickets (Androids).
Getting to the Theatre
Frequently Asked Questions
Do you have a question? Please browse through our Frequently Asked Questions below to see if your question is answered.
The Balboa Theatre offers Accessible Seating, restrooms and parking access. An Infra-red audio assistance system is in use at the Theatre. Headsets are available in Theatre Lobby House Manager’s Office prior to performances (headsets are loaned at no charge, on a first-come, first-served basis). ASL and Audio Described Services may be offered for select performances, contact Broadway/San Diego at 619-564-3000 for more information.
Broadway/San Diego season ticket holders can buy advance parking at the Wells Fargo Plaza Building for more information click HERE.
We are happy to arrange ASL interpreted performances upon patron request. For more information on how to request this service or to find out which shows have an ASL interpreted performance already scheduled, please click here for more information. To purchase tickets to a scheduled ASL performance, please contact the Civic Theatre Ticket Office at (619) 570-1100 or TDD (619) 570-4177.
At the Civic Theatre, a limited number of Sennheiser infra-red audio assistance system headsets are available to amplify the sound for those in need. These sets may be picked up, free of charge, from the coat check room of the theatre’s first floor lobby.
Yes. The Civic Theatre offers companion seating and seating for patrons with wheelchairs. Please contact the Civic Theatre Ticket Office at (619) 570-1100 for prices and availability.
We recommend that you plan to arrive at least ONE HOUR prior to your performance. This will allow sufficient time for unexpected traffic, especially during concurrent events downtown, and to secure parking. There is usually ample and convenient parking available if you arrive early.
Guests cannot be paged. While cell phones must be silenced during performances, it is still possible for people to leave messages to your phone. Alternatively, you may leave your exact seat location (including section, row and seat number – all listed on your ticket) with someone you believe may need to contact you. Then, that person may call our House Manager at (619) 615-4125, to leave their message and your seat location. At an appropriate break (typically, intermission or at the conclusion of the performance), an usher will attempt to deliver your message to you. However, without the specific seat locations, no one will be able to provide this assistance.
Theatre is fun – and historically had been a great time to dress up, however, in a true San Diego fashion we encourage our patrons relax and enjoy the show in comfort. While some patrons dress in a tux or sparkling gown on occasion, and others may wear a business suit/sport jacket or nice pants outfit/dress, there are many patrons who choose to wear a clean pair of jeans or nice shorts and a polo style shirt. Absolutely any of these wardrobe choices are perfect!
Seating usually starts approximately 30-minutes prior to the start of a show. For some performances, seating may begin even earlier, but 30-minutes prior is a safe estimate.
WILL CALL will be located at the ticket office windows. Tickets can be picked up 2.5 hours prior to your performance time.
For your comfort, the Civic Theatre has booster seats and binoculars available for rent. Rental costs vary. Hearing amplification devices are available for use, free of charge. For more information, please visit the Civic Theatre’s website at www.sdcivic.org
Should you arrive at the theatre late or after curtain, you may be held in the lobby until there is a suitable seating break during the performance. Parking for Civic Theatre events generally requires arriving at least 60 minutes prior to curtain to avoid traffic delays in and around the busy Gaslamp District.
Should you arrive at the theatre late or after curtain, you may be held in the lobby until there is a suitable seating break during the performance. Parking for Balboa Theatre events generally requires arriving at least 60 minutes prior to curtain to avoid traffic delays in and around the busy Gaslamp District.