Please ensure Javascript is enabled for purposes of website accessibility Season Ticket Holder Portal - Broadway San Diego



Welcome to Your Broadway San Diego Season Ticket Holder Portal

We just announced the brand new 46th Broadway Season.  Season Ticketholder’s, please check your emails for your personal renewal information and invoices.

If you haven’t received your renewal information, please log into MY ACCOUNT or CLICK HERE.

You will find a list of frequently asked questions below.  If you need additional help, you can reach the Season Ticket office by email seasontickets@broadwaysd.com or by phone: 888-937-8995 Mon-Fri, 9am-5pm and Sat 9am-3pm.

For a list of frequently asked questions and tips, please keep reading.

Thank you for your ongoing support and patience. 

 

Season Ticket Holder – EXCHANGES from one performance date to another in the same show

For information on how to exchange one date to another of the same show visit MY ACCOUNT.

Upgrade charges may apply, location and performances subject to availability. 

For a how-to video, click here or watch below:

 

How to exchange tickets (Desktop)

Unable to make your performance? As a Season Ticket Holder, you are able to exchange your tickets within another performance of the same production. Exchanges can be made 24/7 from the comfort of your desktop or laptop computer. Exchanges must be made within 48 hours of your performance. Each production may have different limitations. Exchanges are not available for a production until Season Ticket Benefit Days .

 

 

STEP 1: Log in to your MY BROADWAY SAN DIEGO ACCOUNT on a desktop computer.

STEP 2: Choose the event you would like to exchange.

If you do not see the event on the homepage, click “My Events” at the top of the page to see all events on your account.

 

STEP 3: Click the Exchange button

 

STEP 4: Select which seats you would like to exchange, and click Continue.

 

STEP 5: Choose the event you would like to exchange into.

 

Once you select an event, the system will look for seats.

 

STEP 6: An interactive seat map will appear, click on a section and select the seats you wish to exchange into. You can toggle the quantity of seats, price range, and any accessible needs at the top. Once you have selected your seats, click your Cart in the upper right hand corner.

 

 

STEP 7: Review the seats you have chosen in your cart, then click Continue.

 

STEP 8: Review your seats. Click Next.

 

STEP 9: Choose your Delivery Method. Click Continue.

 

STEP 10: Enter in your billing information if you have any payment due.

STEP 11:  Enter in your billing information if you have any payment due.

If no payment is due, just accept the Terms and Conditions.

Finalize the exchange and payment (if applicable) by clicking Submit Order.

You will receive a confirmation email that your tickets have been exchanged.

How to exchange tickets (iPhone)

Unable to make your performance? As a Season Ticket Holder, you can exchange your tickets within another performance of the same production. Now exchanges can be made on your mobile device! Exchanges must be made within 48 hours of your performance. Each production may have different limitations. Exchanges are not available for a production until  Season Ticket Benefit Days.

 

STEP 1: Log in to your MY BROADWAY SAN DIEGO ACCOUNT on your iPhone.

 

STEP 2: Scroll down to choose the event you would like to exchange.

How to Exchange Tickets on iPhone - Step 2 Screenshot

 

If you do not see the event on the homepage, tap the three bars in the upper left, then tap “My Events” to see all events on your account.

How to Exchange Tickets on iPhone - Step 2 Screenshot   How to Exchange Tickets on iPhone - Step 2 Screenshot

 

STEP 3: Tap on “… More”, then tap “Exchange”.

How to Exchange Tickets on iPhone - Step 3 Screenshot     How to Exchange Tickets on iPhone - Step 3 Screenshot

 

STEP 4: Select which seats you would like to exchange and tap Continue.

How to Exchange Tickets on iPhone - Step 4 Screenshot

 

STEP 5: Choose the event you would like to exchange into.

How to Exchange Tickets on iPhone - Step 5 Screenshot

 

Once you select an event, the system will look for seats.

How to Exchange Tickets on iPhone - Step 5 Screenshot

 

 

STEP 6: An interactive seat map will appear, click on a section, and select the seats you wish to exchange into. Tap Add to Cart. Once done, tap the little shopping cart in the upper right corner.

How to Exchange Tickets on iPhone - Step 6 Screenshot  How to Exchange Tickets on iPhone - Step 6 Screenshot

 

If you need to toggle the quantity of seats, price range, and any accessible needs, tap the “slider” button towards the top.

How to Exchange Tickets on iPhone - Step 6 Screenshot

 

 

STEP 7: Review the seats you have chosen in your cart, then tap Continue.

How to Exchange Tickets on iPhone - Step 7 Screenshot

 

STEP 8: Review your seats. Tap Next

How to Exchange Tickets on iPhone - Step 8 Screenshot

 

STEP 9: Choose your Delivery Method. Click Continue.

How to Exchange Tickets on iPhone - Step 9 Screenshot

 

 

STEP 10: Enter in your billing information if you have any payment due.

How to Exchange Tickets on iPhone - Step 10 Screenshot  How to Exchange Tickets on iPhone - Step 10 Screenshot

 

If no payment is due, just accept the Terms and Conditions.

Finalize the exchange and payment (if applicable) by clicking Submit Order.

You will receive a confirmation email that your tickets have been exchanged.

 

Season Ticket Holder – PURCHASE additional tickets

Additional tickets to available Broadway San Diego events can be purchased online at MY ACCOUNT or by calling 888-937-8995 Mon-Fri 9am-5pm and Sat 9am-3pm, $3.00 phone transaction fee will apply.

 

For how-to video, click here or watch below:

 

How to Buy Additional Tickets (Desktop)

Need an extra ticket to the show? Want to see the show on more than one performance? As a season ticket holder, you can purchase additional tickets to our shows*.

 

 

STEP 1: Log in to your MY BROADWAY SAN DIEGO Account on your desktop computer.

 

STEP 2: Select BUY TICKETS (top of the page or a button on the homepage).

 

STEP 3: Choose the production you would like to purchase additional tickets to (All shows may not be available).

 

STEP 4: Choose the performance for which you would like to purchase tickets. Click Select.

 

STEP 5: Choose the section of the theatre you would like and then choose your seat(s). You can toggle the quantity of seats, price range, and any accessible needs at the top.

 

When choosing your seats, remember that all ages need a ticket for Broadway San Diego performances, regardless of age. Most shows we discourage anyone under the age of 6.

 

STEP 6: Choose your seats. Once selected, they will show up in your Cart. Click Continue.

 

If you are purchasing more than one block of seats or events, you can access your cart anytime by clicking the shopping cart in the upper right corner of your screen.

 

STEP 7: Review your tickets in your Shopping Cart. If you need to buy more tickets, click on Continue Shopping, otherwise click Checkout.

 

STEP 8: Choose your delivery method and click Continue.

 

STEP 9: Choose any Add-On events, if available (like parking):

STEP 10: Enter your Method of Payment (and use any Account Credit, if available), review your order, and click Submit Your Order.

 

You will receive an email confirmation to the email you have on file.

*Most productions. Ticket limits are usually up to 8 additional tickets per performance, for up to 3 performances within a production. Anything above this may result in cancellation of tickets.

Season Ticket Holder – SWAP from one show to another show

Swap

from one show to another show online at MY ACCOUNT or by calling 888-937-8995 Mon-Fri 9am-5pm and Sat 9am-3pm.  $3.00 phone transaction fee will apply, along with any costs associated with moving into a higher priced performance. SWAPS are not available for a production until Season Ticket Benefit Days.

 

How to SWAP From One Show to Another Show

 

1. When logged into your account, click on the Event you would like to Swap out of (please note, you may only Swap out of one of the 7 Season Package shows).

 

2. Click on the “Swap” icon above the tickets.

3. Select the ticket(s) you would like to SWAP, then click Continue.

4. Select the Performance you would like to SWAP into. By default, the events are in chronological order. Scroll down to see all available events.

 

5. You will see the Interactive Seat Map (ISM) for the performance. Click on the section you would like to sit in to see available seats.

 

 

6. Hover over the seats you would like, and it will show you how much each seat is.

 

7. When you select your seats, it will let you know the difference in price. To check out, click Continue.

 

8. You will see a summary on the next screen. Click Next to continue.

 

9. Review your order, choose your Payment Method, then checkout.

 

10. Your SWAP is done!

 

11. Your new seats are now in Your Events

RENEWAL – What shows are included in the Season Ticket Package

Your 7-show ticket package includes:

Les Misérables, Mamma Mia!, The Wiz, Chicago, MJ The Musical, Mrs. Doubtfire, and Peter Pan.

 *Book of Mormon and Aladdin are add on shows.

What if we can’t make one of the dates?

Season Ticket Holders have the most flexibility.  If you can’t make a performance date, you can EXCHANGE your tickets from one date to another, SWAP from one show to another (ONE time), transfer your tickets to friends or family, or resell your tickets online through Ticketmaster.

How to pay an invoice

To pay an invoice, visit MY ACCOUNT.

For how-to video, click here or watch below:

How do I use credit on my account?

To find out if you have credit, how much credit you have and how to use it visit MY ACCOUNT.

For a how-to video, click here or watch below:

RENEWAL – Can I upgrade my seats?

Upgrade information is available here: https://www.broadwaysd.com/special-packages/my-upgrade/

RENEWAL – Can I swap a show title for the just announced 46th Season?

Please look for an email that announces your SEASON TICKET HOLDER BENEFIT DAYS later this summer. You will be allowed to swap ONE show for the 46th season

Exchanges and swaps for the current 45th season shows can be exchanged online by visiting MY ACCOUNT or calling 888-937-8995  (Mon-Fri 9am-5pm and Sat 9am-3pm).

What are Season Ticket Holder Benefit Days?

Season Ticket Holder Benefit Days are a special benefit that offer the flexibility to EXCHANGE your performance date (within the same show/production), PURCHASE additional tickets, or SWAP tickets from one show to another (one show), before they go on sale to the general public! Please look for an email this summer with more information.

What will happen if the dates change again?

Broadway San Diego’s Season Ticket Assurance Program is available for all Broadway San Diego events, and our goal is to provide you with the assurance that your season tickets are secure.

If your event is rescheduled, we will automatically move your tickets to the new performance date(s). If you are unable to attend the new dates, rest assured that you will receive a credit to your account for another show, as a payment to your season ticket package or even a refund.

If your event is canceled for any reason, including local and state government restrictions, we will always exhaust every option possible, including show-to-show exchanges, account credit to be used for future show purchases or refunds upon request.

When will I get my tickets?

Tickets are scheduled to arrive on mobile phones later this summer.

Can you mail my tickets?

There is a $25 fee to print and mail tickets. If you wish to have your tickets printed, please contact the season ticket office at 888-937-8995 with that request. If you pay for this service, your tickets will be mailed just before the start of the season in September. You can always pick up free printed tickets at the box office on the day of each of your shows.

About SafeTix

What is SafeTix?
 SafeTix are encrypted mobile tickets built with leading-edge technology developed with the patron in mind and come with powerful fraud and counterfeit protection. In short, this will help ensure that the tickets you purchase are legitimate.

Why do you have SafeTix?
We believe every patron deserves access to tickets they can trust at every step. No patron should ever experience being turned away due to fake our counterfeit tickets. This will help us ensure that our patrons the tickets you purchase are always legitimate.

Can I still enter my event with a screenshot of my ticket?
NO! Your barcode includes leading-edge technology with fraud and counterfeit protection, so you won’t be able to use screenshots or printouts. When you arrive at your event, use the Broadway San Jose app or mobile website to locate your tickets. Your phone’s your ticket, which you’ll show to the ticket scanner, get your phone scanned – and you’re in!

What if I don’t have a smartphone or my phone is broken?
If you have a cracked screen or are just not using a smart device – no problem. Simply visit the box office at the venue upon arrival. Have you ID handy and you will be issued a physical ticket.

How to Use SafeTix?

How do I use SafeTix?
You can use SafeTix the same way you used your mobile tickets before. You can save them to your Wallet, or you can access them via the BSD app of mobile website. Please note that you cannot take screenshots and use those to get into the theater and you will no longer see a QR code. You’ll notice that you’ll now see a real, constantly changing barcode when you are logged in to your account. And once you save the ticket to your wallet, there will be no barcode or QR code! This is normal. Simply hold your phone up to the scanner at the theater to gain entry.

 

Why do some tickets still have QR codes in my Wallet?
Any tickets added to your Wallet prior to September 20, 2022, will still show a QR code. Any tickets added to your Wallet on or after September 20th will not show a QR code or barcode. Instead, it will simply read “Hold Near Reader.” Both options will get you into the theater.

 

Why can’t I use screenshots?
You will no longer be able to take screenshots to get into the theater. This is because SafeTix uses leading-edge technology to help with fraud and counterfeit tickets. The barcode changes every few seconds so even a screenshot taken as you walk up to the theater entrance will not get you in as the barcode will have changed by the time you get to the scanners.

 

Do I need to re-save my tickets to my Wallet?
No, you do not. If you save your tickets to your wallet prior to September 20, 2022, you will still see a QR code which you can still use to scan into the theater. And any tickets you save to your wallet on or after September 20th will simply read “Hold Near Reader.”

 

My ticket doesn’t have a Barcode, what should I do?
If you have saved your ticket to your mobile Wallet, your ticket will not have a barcode. It will read “Hold Near Reader”, and all you have to do is hold your phone near the ticket scanner and it will let you in.

Sample SafeTix

Mobile Wallet Samples
If you have saved your ticket to your mobile Wallet, your ticket will not have a barcode. Just hold your phone near the ticket scanner and it will let you in. Below are a few examples of what your ticket may look like.

Sample SafeTix Screenshot - Mobile Wallet Sample     Sample SafeTix Screenshot - Mobile Wallet Sample 02     Sample SafeTix Screenshot - Mobile Wallet Sample 03

 

Mobile Web Samples
If you bring your ticket up on your mobile device through the mobile web, the TM app, or the BSD app, you will no longer be presented with a QR code, but with a barcode that changes every 15 seconds. Screenshots will not be accepted.

Sample SafeTix Screenshot - Mobile Web Sample for CATS     Sample SafeTix Screenshot - Mobile Web Sample Barcode     Sample SafeTix Screenshot - Mobile Web Sample Barcode 02   

Sample SafeTix Screenshot - Mobile Web Sample Barcode 03     Sample SafeTix Screenshot - Mobile Web Sample - No taking screenshots

What is the updated Vaccination & Mask Policy

Stay up-to-date with Recommendations and Requirements, click here.

How can I reach you?

You can reach our Season Ticket Office by calling 888-937-8995, Mon-Fri 9am-5pm, and Sat 9am-3pm, or email seasontickets@broadwaysd.com.

You can also manage your account online 24/7 and free at MY ACCOUNT.

Ticketmaster Log In

STEP 1: Log in to My Account.

Go to https://am.ticketmaster.com/bsd/ and log in with your email and password.

 

STEP 2: Update your password.

You will be asked to update your password. Click on “Let’s get you a new password” to start the process.

 

When prompted, enter your email and click Next. You will be sent a verification code to your email address.

 

Check your email for the code and enter it.

 

Once the code is confirmed, you can create a new password.

 

STEP 3: Verify phone number.

You may be asked to enter your phone number to confirm that you are not a bot. You will be sent a one time code to your phone to verify. You may also opt in to receive SMS updates from Broadway San Diego.

If your phone does not accept SMS messages (non-mobile phones), you will receive an automated call with your temporary code to enter.

 

Once you receive your code, enter it and confirm.

 

 

STEP 4: Terms of Use

You will be asked to accept Ticketmaster’s Terms of Use to continue.

 

You are done and will be logged into your My Account. Just use your new password anytime you want to log into My Account on your computer or your mobile device.

 

For how-to video, click here or watch below:

How to update my account details

To update your account details, visit MY ACCOUNT.

For a how-to video, click here or watch below:

 

Civic Theatre Security

For the most up-to-date info regarding the Civic Theatre Security, please click here.

How do I get my mobile tickets?

Your tickets are now mobile on our Broadway San Diego App. CLICK HERE for all of the details and how to download Broadway San Diego’s mobile app.

If you are experiencing issues accessing tickets on the App, you can access your tickets from your Broadway San Diego Account here.

 

 

More Frequently Asked Questions

Do I still need to wear a mask?

Masks and Vaccinations are strongly recommended for all patrons attending Broadway San Diego events, until further notice.

How to exchange tickets (Desktop)

Unable to make your performance? As a Season Ticket Holder, you are able to exchange your tickets within another performance of the same production. Exchanges can be made 24/7 from the comfort of your desktop or laptop computer. Exchanges must be made within 48 hours of your performance. Each production may have different limitations. Exchanges are not available for a production until Season Ticket Benefit Days .

 

 

STEP 1: Log in to your MY BROADWAY SAN DIEGO ACCOUNT on a desktop computer.

STEP 2: Choose the event you would like to exchange.

If you do not see the event on the homepage, click “My Events” at the top of the page to see all events on your account.

 

STEP 3: Click the Exchange button

 

STEP 4: Select which seats you would like to exchange, and click Continue.

 

STEP 5: Choose the event you would like to exchange into.

 

Once you select an event, the system will look for seats.

 

STEP 6: An interactive seat map will appear, click on a section and select the seats you wish to exchange into. You can toggle the quantity of seats, price range, and any accessible needs at the top. Once you have selected your seats, click your Cart in the upper right hand corner.

 

 

STEP 7: Review the seats you have chosen in your cart, then click Continue.

 

STEP 8: Review your seats. Click Next.

 

STEP 9: Choose your Delivery Method. Click Continue.

 

STEP 10: Enter in your billing information if you have any payment due.

STEP 11:  Enter in your billing information if you have any payment due.

If no payment is due, just accept the Terms and Conditions.

Finalize the exchange and payment (if applicable) by clicking Submit Order.

You will receive a confirmation email that your tickets have been exchanged.

How to exchange tickets (iPhone)

Unable to make your performance? As a Season Ticket Holder, you can exchange your tickets within another performance of the same production. Now exchanges can be made on your mobile device! Exchanges must be made within 48 hours of your performance. Each production may have different limitations. Exchanges are not available for a production until  Season Ticket Benefit Days.

 

STEP 1: Log in to your MY BROADWAY SAN DIEGO ACCOUNT on your iPhone.

 

STEP 2: Scroll down to choose the event you would like to exchange.

How to Exchange Tickets on iPhone - Step 2 Screenshot

 

If you do not see the event on the homepage, tap the three bars in the upper left, then tap “My Events” to see all events on your account.

How to Exchange Tickets on iPhone - Step 2 Screenshot   How to Exchange Tickets on iPhone - Step 2 Screenshot

 

STEP 3: Tap on “… More”, then tap “Exchange”.

How to Exchange Tickets on iPhone - Step 3 Screenshot     How to Exchange Tickets on iPhone - Step 3 Screenshot

 

STEP 4: Select which seats you would like to exchange and tap Continue.

How to Exchange Tickets on iPhone - Step 4 Screenshot

 

STEP 5: Choose the event you would like to exchange into.

How to Exchange Tickets on iPhone - Step 5 Screenshot

 

Once you select an event, the system will look for seats.

How to Exchange Tickets on iPhone - Step 5 Screenshot

 

 

STEP 6: An interactive seat map will appear, click on a section, and select the seats you wish to exchange into. Tap Add to Cart. Once done, tap the little shopping cart in the upper right corner.

How to Exchange Tickets on iPhone - Step 6 Screenshot  How to Exchange Tickets on iPhone - Step 6 Screenshot

 

If you need to toggle the quantity of seats, price range, and any accessible needs, tap the “slider” button towards the top.

How to Exchange Tickets on iPhone - Step 6 Screenshot

 

 

STEP 7: Review the seats you have chosen in your cart, then tap Continue.

How to Exchange Tickets on iPhone - Step 7 Screenshot

 

STEP 8: Review your seats. Tap Next

How to Exchange Tickets on iPhone - Step 8 Screenshot

 

STEP 9: Choose your Delivery Method. Click Continue.

How to Exchange Tickets on iPhone - Step 9 Screenshot

 

 

STEP 10: Enter in your billing information if you have any payment due.

How to Exchange Tickets on iPhone - Step 10 Screenshot  How to Exchange Tickets on iPhone - Step 10 Screenshot

 

If no payment is due, just accept the Terms and Conditions.

Finalize the exchange and payment (if applicable) by clicking Submit Order.

You will receive a confirmation email that your tickets have been exchanged.

 

How to Buy Additional Tickets (Desktop)

Need an extra ticket to the show? Want to see the show on more than one performance? As a season ticket holder, you can purchase additional tickets to our shows*.

 

 

STEP 1: Log in to your MY BROADWAY SAN DIEGO Account on your desktop computer.

 

STEP 2: Select BUY TICKETS (top of the page or a button on the homepage).

 

STEP 3: Choose the production you would like to purchase additional tickets to (All shows may not be available).

 

STEP 4: Choose the performance for which you would like to purchase tickets. Click Select.

 

STEP 5: Choose the section of the theatre you would like and then choose your seat(s). You can toggle the quantity of seats, price range, and any accessible needs at the top.

 

When choosing your seats, remember that all ages need a ticket for Broadway San Diego performances, regardless of age. Most shows we discourage anyone under the age of 6.

 

STEP 6: Choose your seats. Once selected, they will show up in your Cart. Click Continue.

 

If you are purchasing more than one block of seats or events, you can access your cart anytime by clicking the shopping cart in the upper right corner of your screen.

 

STEP 7: Review your tickets in your Shopping Cart. If you need to buy more tickets, click on Continue Shopping, otherwise click Checkout.

 

STEP 8: Choose your delivery method and click Continue.

 

STEP 9: Choose any Add-On events, if available (like parking):

STEP 10: Enter your Method of Payment (and use any Account Credit, if available), review your order, and click Submit Your Order.

 

You will receive an email confirmation to the email you have on file.

*Most productions. Ticket limits are usually up to 8 additional tickets per performance, for up to 3 performances within a production. Anything above this may result in cancellation of tickets.

How to buy advance parking

Parking downtown can be difficult, and expensive, but have no fear, you can purchase advance parking at Wells Fargo Plaza (just 1 block from the Civic Theatre) for only $10!

STEP 1: Go to www.broadwaysd.com/parking and click on BUY NOW.

 

STEP 2: Choose the production for which you would like to purchase parking. The parking pass is good during the entire run of the show, so if you exchange to a different night, your parking is still valid.

 

STEP 3: Choose the number of parking passes you would like (1 parking pass per car, not per seat to the show). Click “find seats”.

STEP 4: Choose one of the options and Add to Cart.

STEP 5: Review your tickets and click Checkout.

STEP 6: Enter your Method of Payment, review your order, and Submit your order.

You will receive an email confirmation to the email you have on file. Please note that Parking tickets must be printed out. Mobile is not accepted at Wells Fargo Plaza.

 

 

How to transfer tickets to a guest from mobile (not available for all performances)

Mobile tickets have been activated and the transfer option is available in your Broadway San Diego account. 

 This functionality allows you to select an upcoming show to transfer and forward to your recipient. This would allow the individual of your choice to become the ticket holder for that specific ticket(s) for one or multiple events depending on what you choose to transfer, we have included a quick step-by-step video below.

 How to Transfer Tickets:

How to re-sell tickets from a computer (not available for all performances)

Please note that ticket resale is NOT functional within the Broadway San Diego App. To access the resale function please use either your phone’s web browser or a computer. Ticket resale availability varies by show.

 How To Post Tickets for Resale:

  1. Log in to your BSD Account – Subscriber login: https://am.ticketmaster.com/bsd/#/
  2. Click on Upcoming Events
  3. Next to the event you would like to resell click onSelect Event
  4. Click on Sell 
  5. Follow the prompts to post your ticket for resale

 Ticket resale is powered by Ticket Exchange by Ticket Master

 Ticket Resale Support:

ticketexchangesupport@ticketmaster.com 

www.TicketexchangebyTicketmaster.com 

Ticketmaster Customer Service: 800-653-8000 

How to re-sell tickets from mobile (not available for all performances)

This feature is currently not available.  Update is coming soon.

 

For the current My BSD Account terms and conditions, click here.


For questions about Season Ticket options, contact us at:

888.937.8995

(9am-5pm Mon-Fri, 9am-3pm Sat)

After hours? Email us:
Email us directly at the email address below to submit your request and we will respond by email as soon as we can.
SeasonTickets@BroadwaySD.com

Chat:
Click the CHAT button in the bottom right hand corner of the screen for live customer support!
Available chat hours are Monday-Friday 10am – 3pm.

 



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Upcoming 46th SEASON Shows

MJ

Disney's Aladdin

Mrs. Doubtfire

Peter Pan