Welcome to Your Broadway San Diego Season Ticket Holder Portal!

All shows that are part of our 2019-20 Season are available for exchange and additional purchase (pending availability) for 2019-20 and 44th Season Ticket Holders. 44th Season shows will be available to exchange and purchase additional tickets later this summer for 44th Season Ticket Holders only. During that time you will be able exchange or buy additional tickets to most 44th Season Shows^. Below is the most up-to-date information.

Please note: Due to the popularity of this season, seats for extra tickets and exchanges are extremely limited and may not be in the same section, level, or price of your season tickets.

What is status of my Season Ticket Package?

As previously announced, we are excited to resume our 44th Season this year, 2021 and we are thrilled you will be joining us. We will be emailing and mailing you a personalized performance schedule soon, once the dates have all been finalized.

Thank you for your patience and we can’t wait to see you at the theatre again soon.

Season Ticket Holder – Additional Tickets (coming soon)

We are holding off on any changes to your season ticket package at this time as we work diligently to reschedule our upcoming season. Once new dates are announced, we will reach out to all season ticket holders with details about your options for additional tickets.

Season Ticket Holder – Exchanges (coming soon)

We are holding off on any changes to your season ticket package at this time as we work diligently to reschedule our upcoming season. Once new dates are announced, we will reach out to all season ticket holders with details about your options for exchanges.

Season Ticket Holder – SWAP Options (coming soon)

We are holding off on any changes to your season ticket package at this time as we work diligently to reschedule our upcoming season. Once new dates are announced, we will reach out to all season ticket holders with details about your SWAP options.

Auto-Renew Membership

Keep Your Seats for Next Season

The Auto-Renew Membership has great benefits:

  • Be FIRST in line for season ticket upgrades!
  • Never miss renewal deadlines again!
  • Exclusive Payment Plans. No Interest; No Fees*

 

 

 

Frequently Asked Questions (FAQs)

New Ticketmaster Log In

STEP 1: Log in to My Account.

Go to https://am.ticketmaster.com/bsd/ and log in with your email and password.

 

STEP 2: Update your password.

You will be asked to update your password. Click on “Let’s get you a new password” to start the process.

 

When prompted, enter your email and click Next. You will be sent a verification code to your email address.

 

Check your email for the code and enter it.

 

Once the code is confirmed, you can create a new password.

 

STEP 3: Verify phone number.

You may be asked to enter your phone number to confirm that you are not a bot. You will be sent a one time code to your phone to verify. You may also opt in to receive SMS updates from Broadway San Diego.

If your phone does not accept SMS messages (non-mobile phones), you will receive an automated call with your temporary code to enter.

 

Once you receive your code, enter it and confirm.

 

 

STEP 4: Terms of Use

You will be asked to accept Ticketmaster’s Terms of Use to continue.

 

You are done and will be logged into your My Account. Just use your new password anytime you want to log into My Account on your computer or your mobile device.

As a Season ticket Holder, how do I add or change a credit card on My Account?

To change or update your credit card information, please go to this secure site and fill out the form completely.

https://broadwaysd.formstack.com/forms/update_credit_card

Civic Theatre Security

For the most up-to-date info regarding the Civic Theatre Security, please click here.

How to Login

To log in to your MY BROADWAY SAN DIEGO Account, your username is the primary e-mail address on your account; if you do not know your password, click on “Forgot Your Password?” to have a temporary one e-mailed to you. If you have any questions, please contact the ticket office at 888-937-8995 or ticketservices@nederlander.com.

Mobile Entry – Your phone is your ticket! (iPhone)

How to access your mobile tickets on an iPhone:

(Images below show a sample of Mobile Entry on an iPhone.)

STEP 1: Log into your MY ACCOUNT at am.ticketmaster.com/bsd

STEP 2: Enter your e-mail address and your password and Tap SIGN IN
If you don’t know your password tap Forgot Password.

My BSD Account Homepage     My BSD Account Login

STEP 3: You will see the next 4 events on your account. Select the event you wish to view. Your ticket(s) for that event will be listed.

My BSD Account - My Events Page     My BSD Account - View Your Ticket

STEP 4: To view your ticket, tap on View Barcode. You can have this QR code scanned directly from your phone at the theater.  You can also add these tickets to your APPLE WALLET

Note:  Do not click Send unless you are forwarding your tickets to friends and family.

My BSD Account - Show Barcode screenshot 01    My BSD Account - Show Barcode

STEP 5: To view additional tickets; swipe left to allow the usher to scan each ticket upon entry

Mobile Entry – Your phone is your ticket! (Android Phones)

How to access your mobile tickets on an ANDROID DEVICE:

(Images below show a sample of Mobile Entry on an Android phone.)

STEP 1:  Log into your MY ACCOUNT at am.ticketmaster.com/bsd 

STEP 2:Enter your e-mail address and your password and tap SIGN IN

If you don’t know your password tap Forgot Password.

My BSD Account - Android Homescreen     My BSD Account - Android Login Screen

STEP 3: You will see the next 4 events on your account. Select the event you wish to view. Your ticket(s) for that event will be listed.

My BSD Account - Show screen (Android) screenshot     My BSD Account -Show Screen (Android)

STEP 4: To view your ticket, tap on View Barcode. You can have this QR code scanned directly from your phone at the theater.  You can also add these tickets to your GOOGLE PAY (app download required).

Note:  Do not click Send unless you are forwarding your tickets to friends and family.

My BSD Account - Show Barcode Screen (Android) screenshot     My BSD Account - Show Barcode Screen (Android)

 STEP 5: To view additional tickets; swipe left to allow the usher to scan each ticket upon entry

How to exchange tickets (Desktop)

Unable to make your performance? As a Season Ticket Holder, you are able to exchange your tickets within another performance of the same production. Exchanges can be made 24/7 from the comfort of your desktop or laptop computer. Exchanges must be made within 48 hours of your performance. Each production may have different limitations. Exchanges are not available for a production until Courtesy Days.

STEP 1: Log in to your MY BROADWAY SAN DIEGO ACCOUNT on a desktop computer.

STEP 2: Choose the event you would like to exchange.

If you do not see the event on the homepage, click “My Events” at the top of the page to see all events on your account.

 

STEP 3: Click the Exchange button

 

STEP 4: Select which seats you would like to exchange, and click Continue.

 

STEP 5: Choose the event you would like to exchange into.

Once you select an event, the system will look for seats.

 

STEP 6: An interactive seat map will appear, click on a section and select the seats you wish to exchange into. You can toggle the quantity of seats, price range, and any accessible needs at the top. Once you have selected your seats, click your Cart in the upper right hand corner.

 

 

STEP 7: Review the seats you have chosen in your cart, then click Continue.

 

STEP 8: Review your seats. Click Next.

 

STEP 9: Choose your Delivery Method. Click Continue.

 

STEP 10: Enter in your billing information if you have any payment due.

If no payment is due, just accept the Terms and Conditions.

Finalize the exchange and payment (if applicable) by clicking Submit Order.

You will receive a confirmation email that your tickets have been exchanged.

How to exchange tickets (iPhone)

Unable to make your performance? As a Season Ticket Holder, you can exchange your tickets within another performance of the same production. Now exchanges can be made on your mobile device! Exchanges must be made within 48 hours of your performance. Each production may have different limitations. Exchanges are not available for a production until Courtesy Days.

 

STEP 1: Log in to your MY BROADWAY SAN DIEGO ACCOUNT on your iPhone.

 

STEP 2: Scroll down to choose the event you would like to exchange.

How to Exchange Tickets on iPhone - Step 2 Screenshot

 

If you do not see the event on the homepage, tap the three bars in the upper left, then tap “My Events” to see all events on your account.

How to Exchange Tickets on iPhone - Step 2 Screenshot   How to Exchange Tickets on iPhone - Step 2 Screenshot

 

STEP 3: Tap on “… More”, then tap “Exchange”.

How to Exchange Tickets on iPhone - Step 3 Screenshot     How to Exchange Tickets on iPhone - Step 3 Screenshot

 

STEP 4: Select which seats you would like to exchange and tap Continue.

How to Exchange Tickets on iPhone - Step 4 Screenshot

 

STEP 5: Choose the event you would like to exchange into.

How to Exchange Tickets on iPhone - Step 5 Screenshot

 

Once you select an event, the system will look for seats.

How to Exchange Tickets on iPhone - Step 5 Screenshot

 

 

STEP 6: An interactive seat map will appear, click on a section, and select the seats you wish to exchange into. Tap Add to Cart. Once done, tap the little shopping cart in the upper right corner.

How to Exchange Tickets on iPhone - Step 6 Screenshot  How to Exchange Tickets on iPhone - Step 6 Screenshot

 

If you need to toggle the quantity of seats, price range, and any accessible needs, tap the “slider” button towards the top.

How to Exchange Tickets on iPhone - Step 6 Screenshot

 

 

STEP 7: Review the seats you have chosen in your cart, then tap Continue.

How to Exchange Tickets on iPhone - Step 7 Screenshot

 

STEP 8: Review your seats. Tap Next

How to Exchange Tickets on iPhone - Step 8 Screenshot

 

STEP 9: Choose your Delivery Method. Click Continue.

How to Exchange Tickets on iPhone - Step 9 Screenshot

 

 

STEP 10: Enter in your billing information if you have any payment due.

How to Exchange Tickets on iPhone - Step 10 Screenshot  How to Exchange Tickets on iPhone - Step 10 Screenshot

 

If no payment is due, just accept the Terms and Conditions.

Finalize the exchange and payment (if applicable) by clicking Submit Order.

You will receive a confirmation email that your tickets have been exchanged.

 

How to Buy Additional Tickets (Desktop)

Need an extra ticket to the show? Want to see the show on more than one performance? As a season ticket holder, you can purchase additional tickets to our shows*.

 

STEP 1: Log in to your MY BROADWAY SAN DIEGO Account on your desktop computer.

 

STEP 2: Select BUY TICKETS (top of the page or a button on the homepage).

 

STEP 3: Choose the production you would like to purchase additional tickets to (All shows may not be available).

 

STEP 4: Choose the performance for which you would like to purchase tickets. Click Select.

 

STEP 5: Choose the section of the theatre you would like and then choose your seat(s). You can toggle the quantity of seats, price range, and any accessible needs at the top.

 

When choosing your seats, remember that all ages need a ticket for Broadway San Diego performances, regardless of age. Most shows we discourage anyone under the age of 6.

 

STEP 6: Choose your seats. Once selected, they will show up in your Cart. Click Continue.

 

If you are purchasing more than one block of seats or events, you can access your cart anytime by clicking the shopping cart in the upper right corner of your screen.

 

STEP 7: Review your tickets in your Shopping Cart. If you need to buy more tickets, click on Continue Shopping, otherwise click Checkout.

 

STEP 8: Choose your delivery method and click Continue.

 

STEP 9: Enter your Method of Payment, review your order, and click Submit Your Order.

 

You will receive an email confirmation to the email you have on file.

*Most productions. Ticket limits are usually up to 8 additional tickets per performance, for up to 3 performances within a production. Anything above this may result in cancellation of tickets.

 

 

How to buy advance parking

Parking downtown can be difficult, and expensive, but have no fear, you can purchase advance parking at Wells Fargo Plaza (just 1 block from the Civic Theatre) for only $8!

STEP 1: Go to www.broadwaysd.com/parking and click on BUY NOW.

STEP 2: Choose the production for which you would like to purchase parking. The parking pass is good during the entire run of the show, so if you exchange to a different night, your parking is still valid.

 

STEP 3: Choose the number of parking passes you would like (1 parking pass per car, not per seat to the show). Click “find seats”.

STEP 4: Choose one of the options and Add to Cart.

STEP 5: Review your tickets and click Checkout.

STEP 6: Enter your Method of Payment, review your order, and Submit your order.

You will receive an email confirmation to the email you have on file. Please note that Parking tickets must be printed out. Mobile is not accepted at Wells Fargo Plaza.

 

 

How to transfer tickets to a guest from a computer (not available for all performances)

If you are arriving separately from your guests or cannot attend a show, you can easily transfer tickets through your MY BROADWAY SAN DIEGO Account.

STEP 1: Log in to your MY BROADWAY SAN DIEGO Account.

STEP 2: You will see the next 4 events on your account, click the specific event you would like to Transfer. If you want to transfer a performance other than the four listed, click View All.

 

STEP 3: Click SEND and then select the seats you want to transfer.

 

STEP 4: Select the ticket(s) you would like to Send to someone and click SEND.

 

STEP 5: Enter the recipient’s Name and E-mail Address, and an optional message. Click SEND.

 

The recipient will receive an e-mail notifying him/her of the pending transfer. In order to accept the tickets, the recipient will need to log in to his/her existing MY BROADWAY SAN DIEGO Account or create a new account with the same e-mail address to which the tickets were transferred. Once he/she logs in, there will be a note on the top of the home screen indicating that he/she has a pending offer.

How to transfer tickets to a guest from mobile (not available for all performances)

If you are arriving separately from your guests or cannot attend a show, you can easily transfer tickets through your MY BROADWAY/SAN DIEGO Account on your smartphone (iPhone, Android or Windows smartphone).

STEP 1: Visit BROADWAYSD.COM/MYACCOUNT on your smartphone’s web browser.

STEP 2: Enter your e-mail address and your password. Tap Sign in.

 

STEP 3: You will see the next 4 events on your account. Select the event you wish to view. Your ticket(s) for that event will be listed. Tap TRANSFER.

    

 

STEP 4: Select the seat(s) and tap TRANSFER.

 

STEP 5: Enter the recipient’s Name and E-mail Address, and an optional message, then tap TRANSFER.  Once the transfer has been made, tap DONE.
    

 

The recipient will receive an e-mail notifying him/her of the pending transfer. In order to accept the tickets, the recipient will need to log in to his/her existing MY BROADWAY SAN DIEGO Account or create a new account with the same e-mail address to which the tickets were transferred. Once he/she logs in, there will be a note on the top of the home screen indicating that he/she has a pending offer.

How to re-sell tickets from a computer (not available for all performances)

With Account Manager, you can sell tickets that you can’t use – quickly and securely.

STEP 1: Log in to your MY BROADWAY SAN DIEGO Account.

STEP 2: You will see the next 4 events on your account, click the specific event you would like to print.

 

STEP 3: Click SELL on the top bar and then select the seats you want to sell.

STEP 4: Select the ticket(s) you would like to Sell and click CONTINUE.

 

STEP 5: Set the amount you would like to receive for the tickets. Make sure that you set it to the minimum determined by the system.

 

STEP 6: Review and update your seller profile, as well your information for direct deposit. Click CONTINUE.

 

STEP 7: Review your information one more time. Click CONFIRM.

 

If you wish to remove your listing, go to the event posted for sell under manage my tickets and click on Transfer & Sell Activity in the upper left corner.  Click on Listed for sale and then click cancel posting.

How to re-sell tickets from mobile (not available for all performances)

With Account Manager, you can sell tickets that you can’t use – quickly and securely.

STEP 1: Visit am.ticketmaster.com/bsd/ on your smartphone’s web browser.

STEP 2: Enter your e-mail address and your password. Tap Sign in.

STEP 3: You will see the next 4 events on your account. Select the event you wish to view. Your ticket(s) for that event will be listed. Tap SELL.

    

 

STEP 4: Select the seats and tap Sell.

 

STEP 5: Set the amount you would like to receive for the tickets. Make sure that you set it to the minimum determined by the system.

 

STEP 6: Review and update your seller profile, as well your information for direct deposit. Tap CONTINUE.

 

STEP 7: Review your information one more time. Tap CONFIRM. Once you have confirmed, you will be able to EDIT/MANAGE your posting (see the next step).

 

STEP 8 – EDIT/MANAGE your posting:

Click on EDIT/MANAGE.  Here you can make edits to your posting or cancel it.

   

 

 

If you wish to remove your listing, go to the event posted for sell under manage my tickets and click on Transfer & Sell Activity in the upper left corner.  Click on Listed for sale and then click cancel posting.

Frequently Asked Questions (My Account)

Do tickets need to already be printed to view them in My BROADWAY/SAN DIEGO Account via a mobile device?

No. If tickets were already printed, then your My BROADWAY/SAN DIEGO Account will display the existing barcode.  If tickets have not already been printed, then My BROADWAY/SAN DIEGO Account will generate a barcode when the tickets are retrieved.

When I retrieve a ticket using My BROADWAY/SAN DIEGO Account via a mobile device will it invalidate existing tickets that were previously printed?

No.  If tickets were already printed, then your My BROADWAY/SAN DIEGO Account will display the existing barcode via a mobile device.

What if I cannot see my tickets?

If you are logged into your My BROADWAY/SAN DIEGO Account and still do not see your tickets, please go to the box office or contact us at seasontickets@BROADWAYSD.COM or 1-888-937-8995.

Not all ticket account types or events are supported for BROADWAY/SAN DIEGO digital tickets.

Why won’t my ticket barcode scan?

If your screen brightness is too low, the barcode may have difficulty being scanned.  Increase the brightness of your display to improve scanning.  The barcode that is displayed is accompanied by a number.  If there are difficulties reading a valid barcode on a digital ticket displayed within your My BROADWAY/SAN DIEGO Account or your Passbook/Wallet, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket.  Only digital tickets generated from your My BROADWAY/SAN DIEGO Account or your Passbook/Wallet will be accepted.  Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the theatre.

If I have more than one ticket for the show, do I have to present all tickets at the same time?

All active and unrestricted tickets for a show associated with your My BROADWAY/SAN DIEGO Account will be displayed and available to present to be scanned for entry.  If tickets were not previously printed, then all patrons should enter at the same time using the tickets displayed via your My BROADWAY/SAN DIEGO Account or Passbook/Wallet on your mobile device.  If tickets were previously printed, then patrons may enter separately with the previously printed tickets provided they have not previously been scanned for entry.  If members of your party are arriving separately, then you will need to transfer the tickets they will be using for entry to them via your My BROADWAY/SAN DIEGO Account.

What if I lose connectivity after I’ve retrieved my tickets?

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your supported device and add them to your Passbook/Wallet before heading to the show.

The data associated with your tickets will be saved to the Passbook/Wallet area on your phone.  If you have previously retrieved details for tickets to a show, added them to your Passbook/Wallet and those tickets are still valid, they can be re-displayed out of this storage without re-establishing a connection.

What do I do if my mobile device’s battery dies?

You can go to the box office for assistance.

If you have any questions, please contact the Broadway San Diego season ticket office at 888-937-8995 or ticketservices@nederlander.com.

 



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