Please ensure Javascript is enabled for purposes of website accessibility Season Ticket Holder Portal - Broadway San Diego

Welcome to Your Broadway San Diego Season Ticket Holder Portal

We just announced the brand new 45th Broadway Season.  Season Ticketholder’s, please check your emails for your personal renewal information and invoices.

If you haven’t received your renewal information, please log into MY ACCOUNT or CLICK HERE.

You will find a list of frequently asked questions below.  If you need additional help, you can reach the Season Ticket office by email seasontickets@broadwaysd.com or by phone: 888-937-8995 Mon-Fri, 9-4.

For a list of frequently asked questions and tips, please keep reading.

Thank you for your ongoing support and patience. 

 

RENEWAL – What shows are included in the Season Ticket Package

Your 7-show ticket package includes:

HAMILTON
ANNIE
AIN’T TOO PROUD – THE LIFE AND TIMES OF THE TEMPTATIONS
DISNEY’S FROZEN
SIX
TINA – THE TINA TURNER MUSICAL
BEETLEJUICE

RENEWAL – How do I renew my seats?

If you registered for the Auto-Renew Membership, your season will automatically renew and be charged the same day as our exciting season announcement. 

If you did not register for Auto-Renew Membership, please be visit MY ACCOUNT or call 888-937-8995 by April 22 to keep your seats!

Or click the button below:

RENEW NOW

 

 

 

 

RENEWAL- How can I reach you?

You can reach our Season Ticket Office by calling 888-937-8995, Mon-Fri: 9am-4pm, or email seasontickets@broadwaysd.com 

You can also manage your account online 24/7 at MY ACCOUNT.

RENEWAL – What is the updated Vaccination & Mask Policy

Stay up-to-date with Recommendations and Requirements, click here.

RENEWAL – Can I upgrade my seats?

Please look for an email in Spring that announces your opportunity upgrade your seats.  Upgrades are first-come-first-served, so we recommend renewing your Season Tickets early!

RENEWAL – Can I change a show title for the JUST ANNOUNCED 45th Season?

Please look for an email later this summer that announces your SEASON TICKET COURTESY DAYS later this summer. 

Exchanges and changes for the current 44th season shows can be exchanged online by visiting MY ACCOUNT or calling 888-937-8995 9-4 Mon-Friday

Additional tickets or exchanges can be made to all of 44th Season shows NOW

  • Tootsie
  • Rent
  • Come From Away
  • Hadestown
  • To Kill a Mockingbird
  • Mean Girls
  • 1776 The Musical
  • Disney’s The Lion King

 Exchanges can be made to the 45th Season Shows for renewing season ticket holders later this summer

  • Hamillton
  • Annie
  • Ain’t Too Proud
  • Disney’s Frozen
  • Six
  • Tina-The Tina Turner Musical
  • Beetlejuice

 Additional tickets purchases can be made for the following 45th Season Shows now for renewing season ticket holders only

  • Cats
  • Riverdance
How to pay an invoice

To pay an invoice, visit MY ACCOUNT.

For how-to video, click here or watch below:

What will happen if the dates change again?

Broadway San Diego’s Season Ticket Assurance Program is available for all Broadway San Diego events, and our goal is to provide you with the assurance that your season tickets are secure.

If your event is rescheduled, we will automatically move your tickets to the new performance date(s). If you are unable to attend the new dates, rest assured that you will receive a credit to your account for another show, as a payment to your season ticket package or even a refund.

If your event is canceled for any reason, including local and state government restrictions, we will always exhaust every option possible, including show-to-show exchanges, account credit to be used for future show purchases or refunds upon request.

What if we can’t make one of the new dates?

Season Ticket Holders have the most flexibility.  If you can’t make a performance date, you can EXCHANGE your tickets from one date to another, or you can CHANGE from one show to another: See CHANGE MY TICKETS

Season Ticket Holder – EXCHANGES from one performance date to another in the same show

For information on how to exchange one date to another of the same show visit MY ACCOUNT.

Upgrade charges may apply, location and performances subject to availability. 

For a how-to video, click here or watch below:

 

Season Ticket Holders only- CHANGE REQUEST

To make changes the just announced 45th Season, please look for a notice later this summer announcing the courtesy days. 

All other shows listed below can be changed online at MY ACCOUNT or by calling 888-937-8995 Mon-Fri 9-4pm

Shows available to change

TOOTSIE

RENT

COME FROM AWAY

HADESTOWN

PRETTY WOMAN THE MUSICAL

Disney’s THE LION KING

TO KILL A MOCKINGBIRD

MEAN GIRLS

1776

Season Ticket Holder – PURCHASE additional tickets

To purchase additional tickets to the just announced 45th Season, please look for a notice later this summer announcing the courtesy days. 

Additional tickets can be purchased to all other shows listed below.  Please go online at MY ACCOUNT or call 888-937-8995 to purchase additional tickets to the following shows:

Shows available for extra purchase

TOOTSIE

RENT

COME FROM AWAY

HADESTOWN

PRETTY WOMAN THE MUSICAL

Disney’s THE LION KING

TO KILL A MOCKINGBIRD

MEAN GIRLS

1776

 

 

For how-to video, click here or watch below:

 

How do I get my mobile tickets?

Your tickets are now mobile on our Broadway San Diego App. CLICK HERE for all of the details and how to download Broadway San Diego’s mobile app.

How do I use credit on my account?

To find out if you have credit, how much credit you have and how to use it visit MY ACCOUNT.

For a how-to video, click here or watch below:

Season Ticket Holder – CHANGE from one show to another show

You have the option to CHANGE one of your current shows with any other Broadway San Diego event.  For information on how to return your ticket(s) and apply that credit to another show, visit MY ACCOUNT.

Upgrade charges may apply, location and performances subject to availability. 

For how-to video, click here or watch below:


What happened to my original CHANGE request

All CHANGE requests were reverted to the original show.  If you would like to CHANGE one of your current shows with any other Broadway San Diego event visit MY ACCOUNT  for information on how to return your ticket and apply that credit to another show

Upgrade charges may apply, location and performances subject to availability.

For how-to video, click here or watch below:

 

New Ticketmaster Log In

STEP 1: Log in to My Account.

Go to https://am.ticketmaster.com/bsd/ and log in with your email and password.

 

STEP 2: Update your password.

You will be asked to update your password. Click on “Let’s get you a new password” to start the process.

 

When prompted, enter your email and click Next. You will be sent a verification code to your email address.

 

Check your email for the code and enter it.

 

Once the code is confirmed, you can create a new password.

 

STEP 3: Verify phone number.

You may be asked to enter your phone number to confirm that you are not a bot. You will be sent a one time code to your phone to verify. You may also opt in to receive SMS updates from Broadway San Diego.

If your phone does not accept SMS messages (non-mobile phones), you will receive an automated call with your temporary code to enter.

 

Once you receive your code, enter it and confirm.

 

 

STEP 4: Terms of Use

You will be asked to accept Ticketmaster’s Terms of Use to continue.

 

You are done and will be logged into your My Account. Just use your new password anytime you want to log into My Account on your computer or your mobile device.

 

For how-to video, click here or watch below:

How to update my account details

To update your account details, visit MY ACCOUNT.

For a how-to video, click here or watch below:

 

When will I get my tickets?

Your tickets are now mobile on our Broadway San Diego App. CLICK HERE for all of the details and how to download Broadway San Diego’s mobile app.

Civic Theatre Security

For the most up-to-date info regarding the Civic Theatre Security, please click here.

Auto-Renew Season Tickets

AUTO-RENEW MEMBERSHIP

Auto-Renew Membership enrollment is now open for current Season Ticket Holders. Secure your seats for our upcoming 45th Season today with only a $100 deposit!

The $100 deposit for the all-new 45th Season will be credited toward your Season Ticket Package. We have 3 exclusive payment plans available only to Auto-Renew members:

  • PAY IN FULL: Pay $100 deposit today, then on season launch day, pay the remaining balance in full.
  • 5-PAYMENT: Pay $100 deposit today, then pay the remaining balance over 4 monthly payments; starting with season launch day, with final payment in June.
  • 3-PAYMENT: Pay $100 deposit today, then pay the remaining balance over 2 payments; starting with season launch day, with final payment in June.

You may choose to apply any available Account Credit to your Auto-Renew Membership. Once the season is announced, any remaining Account Credit will automatically apply to your 45th Season Ticket Package renewal.

ENROLL BY MARCH 7, 2022 TO QUALIFY FOR THE 45th Season SEASON


 

Already an Auto-Renew Member?

GREAT! Need to make changes to your credit card on file? It is safe and secure to do it online. Sign in to your Broadway San Diego Account to get started.

You can update your Credit Card info by clicking here.

For all other changes to your Auto-Renew Membership, or to opt out, give us a call at 888.937.8995 or email us at SeasonTickets@BroadwaySD.com by February 23.

Our Season Ticket Office is available to help you from 10am-4pm Monday-Friday


 

Ready to Become an Auto-Renew Member?

Auto-Renew Membership enrollment is now open for current Season Ticket Holders. Secure your seats for our upcoming 45th Season today with only a $100 deposit!

The $100 deposit for the all-new 45th Season will be credited toward your Season Ticket Package. An exclusive 5 payment plan option is available to Auto-Renew Members only, with the $100 deposit at time of enrollment, and the remainder to be paid over the next 4 payments.

Log in to your Broadway San Diego Account to secure your Auto-Renew Membership now.

Our 45th Season will be announced soon! Check back soon for further details.


 

 

 

 

 

 

 

 

 

More Frequently Asked Questions

What if I am unable to present proof of vaccination?

Now through December 31, 2021, all patrons will need to show proof of vaccination. The only exceptions are:

  • Guests under the age of 12, who must be accompanied by an adult that meets Broadway San Diego’s vaccination requirements.
  • Guests who need reasonable accommodations due to a medical exception or a sincerely held religious belief.

For guests who are not able to be vaccinated for one of the reasons listed above, a negative COVID-19 PCR test must be provided. This must be within 72 hours of the performance start time and the test results must clearly show the date and time of the test.

Will this policy be in place for any shows beyond December 31?

All patrons will be required to wear masks, and show proof of full vaccination, and photo id, until further notice, and will be assessed as needed.

We will keep all patrons notified of all up-to-date policies prior to any scheduled performances.

What does “fully vaccinated mean?”

“Fully Vaccinated” means that your performance is at least 14 days after your final vaccine dose. For example, to attend HAIRSPRAY beginning on November 16, you will need to have your final vaccination dose no later than November 2.

What type of vaccination proof do I need?

You can either bring your physical vaccination card, a picture of your vaccination card, or a digital vaccination record. We ask that you bring a photo ID as well.  All California residents may request a digital vaccination record at Digital COVID-19 Vaccine Record (ca.gov)

Do I still need to wear a mask?

Masks and Vaccinations are strongly recommended for all patrons attending Broadway San Diego events, until further notice.

How to exchange tickets (Desktop)

Unable to make your performance? As a Season Ticket Holder, you are able to exchange your tickets within another performance of the same production. Exchanges can be made 24/7 from the comfort of your desktop or laptop computer. Exchanges must be made within 48 hours of your performance. Each production may have different limitations. Exchanges are not available for a production until Courtesy Days.

 

STEP 1: Log in to your MY BROADWAY SAN DIEGO ACCOUNT on a desktop computer.

STEP 2: Choose the event you would like to exchange.

If you do not see the event on the homepage, click “My Events” at the top of the page to see all events on your account.

 

STEP 3: Click the Exchange button

 

STEP 4: Select which seats you would like to exchange, and click Continue.

 

STEP 5: Choose the event you would like to exchange into.

 

Once you select an event, the system will look for seats.

 

STEP 6: An interactive seat map will appear, click on a section and select the seats you wish to exchange into. You can toggle the quantity of seats, price range, and any accessible needs at the top. Once you have selected your seats, click your Cart in the upper right hand corner.

 

 

STEP 7: Review the seats you have chosen in your cart, then click Continue.

 

STEP 8: Review your seats. Click Next.

 

STEP 9: Choose your Delivery Method. Click Continue.

 

STEP 10: Enter in your billing information if you have any payment due.

STEP 11:  Enter in your billing information if you have any payment due.

If no payment is due, just accept the Terms and Conditions.

Finalize the exchange and payment (if applicable) by clicking Submit Order.

You will receive a confirmation email that your tickets have been exchanged.

How to exchange tickets (iPhone)

Unable to make your performance? As a Season Ticket Holder, you can exchange your tickets within another performance of the same production. Now exchanges can be made on your mobile device! Exchanges must be made within 48 hours of your performance. Each production may have different limitations. Exchanges are not available for a production until Courtesy Days.

 

STEP 1: Log in to your MY BROADWAY SAN DIEGO ACCOUNT on your iPhone.

 

STEP 2: Scroll down to choose the event you would like to exchange.

How to Exchange Tickets on iPhone - Step 2 Screenshot

 

If you do not see the event on the homepage, tap the three bars in the upper left, then tap “My Events” to see all events on your account.

How to Exchange Tickets on iPhone - Step 2 Screenshot   How to Exchange Tickets on iPhone - Step 2 Screenshot

 

STEP 3: Tap on “… More”, then tap “Exchange”.

How to Exchange Tickets on iPhone - Step 3 Screenshot     How to Exchange Tickets on iPhone - Step 3 Screenshot

 

STEP 4: Select which seats you would like to exchange and tap Continue.

How to Exchange Tickets on iPhone - Step 4 Screenshot

 

STEP 5: Choose the event you would like to exchange into.

How to Exchange Tickets on iPhone - Step 5 Screenshot

 

Once you select an event, the system will look for seats.

How to Exchange Tickets on iPhone - Step 5 Screenshot

 

 

STEP 6: An interactive seat map will appear, click on a section, and select the seats you wish to exchange into. Tap Add to Cart. Once done, tap the little shopping cart in the upper right corner.

How to Exchange Tickets on iPhone - Step 6 Screenshot  How to Exchange Tickets on iPhone - Step 6 Screenshot

 

If you need to toggle the quantity of seats, price range, and any accessible needs, tap the “slider” button towards the top.

How to Exchange Tickets on iPhone - Step 6 Screenshot

 

 

STEP 7: Review the seats you have chosen in your cart, then tap Continue.

How to Exchange Tickets on iPhone - Step 7 Screenshot

 

STEP 8: Review your seats. Tap Next

How to Exchange Tickets on iPhone - Step 8 Screenshot

 

STEP 9: Choose your Delivery Method. Click Continue.

How to Exchange Tickets on iPhone - Step 9 Screenshot

 

 

STEP 10: Enter in your billing information if you have any payment due.

How to Exchange Tickets on iPhone - Step 10 Screenshot  How to Exchange Tickets on iPhone - Step 10 Screenshot

 

If no payment is due, just accept the Terms and Conditions.

Finalize the exchange and payment (if applicable) by clicking Submit Order.

You will receive a confirmation email that your tickets have been exchanged.

 

How to Buy Additional Tickets (Desktop)

Need an extra ticket to the show? Want to see the show on more than one performance? As a season ticket holder, you can purchase additional tickets to our shows*.

 

STEP 1: Log in to your MY BROADWAY SAN DIEGO Account on your desktop computer.

 

STEP 2: Select BUY TICKETS (top of the page or a button on the homepage).

 

STEP 3: Choose the production you would like to purchase additional tickets to (All shows may not be available).

 

STEP 4: Choose the performance for which you would like to purchase tickets. Click Select.

 

STEP 5: Choose the section of the theatre you would like and then choose your seat(s). You can toggle the quantity of seats, price range, and any accessible needs at the top.

 

When choosing your seats, remember that all ages need a ticket for Broadway San Diego performances, regardless of age. Most shows we discourage anyone under the age of 6.

 

STEP 6: Choose your seats. Once selected, they will show up in your Cart. Click Continue.

 

If you are purchasing more than one block of seats or events, you can access your cart anytime by clicking the shopping cart in the upper right corner of your screen.

 

STEP 7: Review your tickets in your Shopping Cart. If you need to buy more tickets, click on Continue Shopping, otherwise click Checkout.

 

STEP 8: Choose your delivery method and click Continue.

 

STEP 9: Choose any Add-On events, if available (like parking):

STEP 10: Enter your Method of Payment (and use any Account Credit, if available), review your order, and click Submit Your Order.

 

You will receive an email confirmation to the email you have on file.

*Most productions. Ticket limits are usually up to 8 additional tickets per performance, for up to 3 performances within a production. Anything above this may result in cancellation of tickets.

How to buy advance parking

Parking downtown can be difficult, and expensive, but have no fear, you can purchase advance parking at Wells Fargo Plaza (just 1 block from the Civic Theatre) for only $8!

STEP 1: Go to www.broadwaysd.com/parking and click on BUY NOW.

STEP 2: Choose the production for which you would like to purchase parking. The parking pass is good during the entire run of the show, so if you exchange to a different night, your parking is still valid.

 

STEP 3: Choose the number of parking passes you would like (1 parking pass per car, not per seat to the show). Click “find seats”.

STEP 4: Choose one of the options and Add to Cart.

STEP 5: Review your tickets and click Checkout.

STEP 6: Enter your Method of Payment, review your order, and Submit your order.

You will receive an email confirmation to the email you have on file. Please note that Parking tickets must be printed out. Mobile is not accepted at Wells Fargo Plaza.

 

 

How to transfer tickets to a guest from mobile (not available for all performances)

This feature is currently not available.  Update is coming soon.

How to re-sell tickets from a computer (not available for all performances)

This feature is currently not available.  Update is coming soon.

How to re-sell tickets from mobile (not available for all performances)

This feature is currently not available.  Update is coming soon.

 

Didn’t find your question or answer here? Call: 888.937.8995 (10am-4pm Mon-Fri) or Email: seasontickets@broadwaysd.com

For the current My BSD Account terms and conditions, click here.



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Remaining 2019-2020 SEASON Shows

Come From Away

Mean Girls

 

Upcoming 44th SEASON Shows

Hadestown

Pretty Woman: The Musical

To Kill a Mockingbird

1776

 

Announced 45th SEASON Shows

Broadway San Diego Awards

Disney's The Lion King

CATS

Hamilton

Annie

Ain't Too Proud

Disney's Frozen

Bluey's Big Play

Riverdance 25th Anniversary Show

Six

TINA — The Tina Turner Musical

Beetlejuice