Welcome to Your Broadway San Diego Season Ticket Holder Portal!

We just announced the rescheduled performance dates for all shows scheduled to resume this fall.  All season ticket holders were emailed their personalized account information on April 26, 2021, to the email on file.  We also sent a physical mailing piece with this same information.

If you haven’t received either of these notifications, please log into MY ACCOUNT for your personal information or CLICK HERE for the new dates.

PLEASE NOTE: Our physical offices are currently still closed.   All exchanges, changes and additional purchases, can be done ONLINE only by visiting MY ACCOUNT.

For a list of frequently asked questions and tips, please keep reading.

Thank you for your ongoing support and patience. 

 

What is status of my Season Ticket Package?

We just announced the rescheduled performance dates for all shows scheduled to resume this fall.  All season ticket holders were emailed their personalized account information on April 26, 2021, to the email on file.  We also sent a physical mailing piece with this same information. For more information about your season tickets login to MY ACCOUNT.

How can I reach you?

Our physical offices are currently still closed.   Most of your questions, along with all exchanges, SWAP/CHANGES and additional purchases, can be done ONLINE only by going to MY ACCOUNT.

If you need additional assistance, please email us at: seasontickets@broadwaysd.com

What are the new dates?
Alton Brown November 14, 2021
(Ticket on sale information coming soon!)
Hairspray November 16-21, 2021
My Fair Lady November 30-December 5, 2021
Simon & Garfunkel January 6, 2022
The Bands Visit March 1-March 6, 2022
Tootsie April 12-April 17, 2022
Rent April 22-24, 2022
Come From Away May 17-22, 2022
Hadestown May 31-June 5, 2022
Pretty Woman July 26-31, 2022
To Kill a Mockingbird November 29-December 4, 2022
Mean Girls Feb 28-March 5, 2023
1776 The Musical May 9-14, 2023

*All dates subject to change

What will happen if the dates change again?

Broadway San Diego’s Season Ticket Assurance Program is available for all Broadway San Diego events, and our goal is to provide you with the assurance that your season tickets are secure.

If your event is rescheduled, we will automatically move your tickets to the new performance date(s). If you are unable to attend the new dates, rest assured that you will receive a credit to your account for another show, as a payment to your season ticket package or even a refund.

If your event is canceled for any reason, including local and state government restrictions, we will always exhaust every option possible, including show-to-show exchanges, account credit to be used for future show purchases or refunds upon request.

How do I use credit on my account?

To find out if you have credit, how much credit you have and how to use it visit MY ACCOUNT.

For a how-to video, click here or watch below:

What if we can’t make one of the new dates?

Season Ticket Holders have the most flexibility.  If you can’t make a performance date, you can EXCHANGE your tickets from one date to another, or you can SWAP/CHANGE from one show to another: See SWAP/ CHANGE MY TICKETS

Season Ticket Holder – EXCHANGES from one performance date to another in the same show

For information on how to exchange one date to another of the same show visit MY ACCOUNT.

Upgrade charges may apply, location and performances subject to availability. 

For a how-to video, click here or watch below:

 

Season Ticket Holder – SWAP/CHANGE from one show to another show

You have the option to SWAP/CHANGE one of your current shows with any other Broadway San Diego event.  For information on how to return your ticket(s) and apply that credit to another show, visit MY ACCOUNT.

Upgrade charges may apply, location and performances subject to availability. 

For how-to video, click here or watch below:


What happened to my original SWAP/CHANGE request

All SWAP/CHANGE requests were reverted to the original show.  If you would like to SWAP/CHANGE one of your current shows with any other Broadway San Diego event visit MY ACCOUNT  for information on how to return your ticket and apply that credit to another show

Upgrade charges may apply, location and performances subject to availability.

For how-to video, click here or watch below:

 

Season Ticket Holder – Purchase additional tickets

To purchase additional tickets, visit MY ACCOUNT

For how-to video, click here or watch below:

 

I don’t see one of my original shows

The Cher Show was replaced by Hairspray and your seats were automatically transferred.

Irving Berlin’s White Christmas and The Office: A Musical Parody were canceled, and we hope to see them back on the road soon.

Disney’s Lion King, Disney’s Frozen, and Les Miserables will return in a future season.

Where is my Disney’s Frozen refund?

Disney’s Frozen was automatically refunded to the original method of payment in March of 2020

New Ticketmaster Log In

STEP 1: Log in to My Account.

Go to https://am.ticketmaster.com/bsd/ and log in with your email and password.

 

STEP 2: Update your password.

You will be asked to update your password. Click on “Let’s get you a new password” to start the process.

 

When prompted, enter your email and click Next. You will be sent a verification code to your email address.

 

Check your email for the code and enter it.

 

Once the code is confirmed, you can create a new password.

 

STEP 3: Verify phone number.

You may be asked to enter your phone number to confirm that you are not a bot. You will be sent a one time code to your phone to verify. You may also opt in to receive SMS updates from Broadway San Diego.

If your phone does not accept SMS messages (non-mobile phones), you will receive an automated call with your temporary code to enter.

 

Once you receive your code, enter it and confirm.

 

 

STEP 4: Terms of Use

You will be asked to accept Ticketmaster’s Terms of Use to continue.

 

You are done and will be logged into your My Account. Just use your new password anytime you want to log into My Account on your computer or your mobile device.

 

For how-to video, click here or watch below:

How to pay an invoice

To pay an invoice, visit MY ACCOUNT.

For how-to video, click here or watch below:

How to update my account details

To update your account details, visit MY ACCOUNT.

For a how-to video, click here or watch below:

 

What are the theatre safety and wellness protocols? (COMING SOON!)

COMING SOON!

We will update you on what to expect upon returning to the theatre as we get closer to the first show.

When will I get my tickets? (COMING SOON!)

Coming soon!

We will update you soon on when and how you will receive your tickets.

Civic Theatre Security

For the most up-to-date info regarding the Civic Theatre Security, please click here.

Auto-Renew Membership (UPDATE COMING SOON!)

Keep Your Seats for Next Season

The Auto-Renew Membership has great benefits:

  • Be FIRST in line for season ticket upgrades!
  • Never miss renewal deadlines again!
  • Exclusive Payment Plans. No Interest; No Fees*

 

 

 

More Frequently Asked Questions

How to exchange tickets (Desktop)

Unable to make your performance? As a Season Ticket Holder, you are able to exchange your tickets within another performance of the same production. Exchanges can be made 24/7 from the comfort of your desktop or laptop computer. Exchanges must be made within 48 hours of your performance. Each production may have different limitations. Exchanges are not available for a production until Courtesy Days.

 

STEP 1: Log in to your MY BROADWAY SAN DIEGO ACCOUNT on a desktop computer.

STEP 2: Choose the event you would like to exchange.

If you do not see the event on the homepage, click “My Events” at the top of the page to see all events on your account.

 

STEP 3: Click the Exchange button

 

STEP 4: Select which seats you would like to exchange, and click Continue.

 

STEP 5: Choose the event you would like to exchange into.

 

Once you select an event, the system will look for seats.

 

STEP 6: An interactive seat map will appear, click on a section and select the seats you wish to exchange into. You can toggle the quantity of seats, price range, and any accessible needs at the top. Once you have selected your seats, click your Cart in the upper right hand corner.

 

 

STEP 7: Review the seats you have chosen in your cart, then click Continue.

 

STEP 8: Review your seats. Click Next.

 

STEP 9: Choose your Delivery Method. Click Continue.

 

STEP 10: Enter in your billing information if you have any payment due.

STEP 11:  Enter in your billing information if you have any payment due.

If no payment is due, just accept the Terms and Conditions.

Finalize the exchange and payment (if applicable) by clicking Submit Order.

You will receive a confirmation email that your tickets have been exchanged.

How to exchange tickets (iPhone)

Unable to make your performance? As a Season Ticket Holder, you can exchange your tickets within another performance of the same production. Now exchanges can be made on your mobile device! Exchanges must be made within 48 hours of your performance. Each production may have different limitations. Exchanges are not available for a production until Courtesy Days.

 

STEP 1: Log in to your MY BROADWAY SAN DIEGO ACCOUNT on your iPhone.

 

STEP 2: Scroll down to choose the event you would like to exchange.

How to Exchange Tickets on iPhone - Step 2 Screenshot

 

If you do not see the event on the homepage, tap the three bars in the upper left, then tap “My Events” to see all events on your account.

How to Exchange Tickets on iPhone - Step 2 Screenshot   How to Exchange Tickets on iPhone - Step 2 Screenshot

 

STEP 3: Tap on “… More”, then tap “Exchange”.

How to Exchange Tickets on iPhone - Step 3 Screenshot     How to Exchange Tickets on iPhone - Step 3 Screenshot

 

STEP 4: Select which seats you would like to exchange and tap Continue.

How to Exchange Tickets on iPhone - Step 4 Screenshot

 

STEP 5: Choose the event you would like to exchange into.

How to Exchange Tickets on iPhone - Step 5 Screenshot

 

Once you select an event, the system will look for seats.

How to Exchange Tickets on iPhone - Step 5 Screenshot

 

 

STEP 6: An interactive seat map will appear, click on a section, and select the seats you wish to exchange into. Tap Add to Cart. Once done, tap the little shopping cart in the upper right corner.

How to Exchange Tickets on iPhone - Step 6 Screenshot  How to Exchange Tickets on iPhone - Step 6 Screenshot

 

If you need to toggle the quantity of seats, price range, and any accessible needs, tap the “slider” button towards the top.

How to Exchange Tickets on iPhone - Step 6 Screenshot

 

 

STEP 7: Review the seats you have chosen in your cart, then tap Continue.

How to Exchange Tickets on iPhone - Step 7 Screenshot

 

STEP 8: Review your seats. Tap Next

How to Exchange Tickets on iPhone - Step 8 Screenshot

 

STEP 9: Choose your Delivery Method. Click Continue.

How to Exchange Tickets on iPhone - Step 9 Screenshot

 

 

STEP 10: Enter in your billing information if you have any payment due.

How to Exchange Tickets on iPhone - Step 10 Screenshot  How to Exchange Tickets on iPhone - Step 10 Screenshot

 

If no payment is due, just accept the Terms and Conditions.

Finalize the exchange and payment (if applicable) by clicking Submit Order.

You will receive a confirmation email that your tickets have been exchanged.

 

How to Buy Additional Tickets (Desktop)

Need an extra ticket to the show? Want to see the show on more than one performance? As a season ticket holder, you can purchase additional tickets to our shows*.

 

STEP 1: Log in to your MY BROADWAY SAN DIEGO Account on your desktop computer.

 

STEP 2: Select BUY TICKETS (top of the page or a button on the homepage).

 

STEP 3: Choose the production you would like to purchase additional tickets to (All shows may not be available).

 

STEP 4: Choose the performance for which you would like to purchase tickets. Click Select.

 

STEP 5: Choose the section of the theatre you would like and then choose your seat(s). You can toggle the quantity of seats, price range, and any accessible needs at the top.

 

When choosing your seats, remember that all ages need a ticket for Broadway San Diego performances, regardless of age. Most shows we discourage anyone under the age of 6.

 

STEP 6: Choose your seats. Once selected, they will show up in your Cart. Click Continue.

 

If you are purchasing more than one block of seats or events, you can access your cart anytime by clicking the shopping cart in the upper right corner of your screen.

 

STEP 7: Review your tickets in your Shopping Cart. If you need to buy more tickets, click on Continue Shopping, otherwise click Checkout.

 

STEP 8: Choose your delivery method and click Continue.

 

STEP 9: Choose any Add-On events, if available (like parking):

STEP 10: Enter your Method of Payment (and use any Account Credit, if available), review your order, and click Submit Your Order.

 

You will receive an email confirmation to the email you have on file.

*Most productions. Ticket limits are usually up to 8 additional tickets per performance, for up to 3 performances within a production. Anything above this may result in cancellation of tickets.

How to buy advance parking

Parking downtown can be difficult, and expensive, but have no fear, you can purchase advance parking at Wells Fargo Plaza (just 1 block from the Civic Theatre) for only $8!

STEP 1: Go to www.broadwaysd.com/parking and click on BUY NOW.

STEP 2: Choose the production for which you would like to purchase parking. The parking pass is good during the entire run of the show, so if you exchange to a different night, your parking is still valid.

 

STEP 3: Choose the number of parking passes you would like (1 parking pass per car, not per seat to the show). Click “find seats”.

STEP 4: Choose one of the options and Add to Cart.

STEP 5: Review your tickets and click Checkout.

STEP 6: Enter your Method of Payment, review your order, and Submit your order.

You will receive an email confirmation to the email you have on file. Please note that Parking tickets must be printed out. Mobile is not accepted at Wells Fargo Plaza.

 

 

How to transfer tickets to a guest from mobile (not available for all performances)

This feature is currently not available.  Update is coming soon.

How to re-sell tickets from a computer (not available for all performances)

This feature is currently not available.  Update is coming soon.

How to re-sell tickets from mobile (not available for all performances)

This feature is currently not available.  Update is coming soon.

 

Didn’t find your question or answer here? Email: seasontickets@broadwaysd.com

For the current My BSD Account terms and conditions, click here.



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Remaining 2019-2020 SEASON Shows

My Fair Lady - poster thumbnailRent 20th Anniversary Tour - artwork thumbnailCome From Away - small artwork thumbnailMean Girls - artwork thumbnail

 

Upcoming 44th SEASON Shows

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