Welcome to Your Broadway San Diego Subscriber Portal!

For 2019-2020 Season Subscribers, your Subscriber Courtesy Days are June 17-21, 2019. During that time you will be able exchange or buy additional tickets to most 2019-20 Season Shows^. Below is the most up-to-date information.

Please note: Due to the popularity of this season, seats for extra tickets and exchanges are extremely limited and may not be in the same section, level, or price of your season tickets. Information about exchanges and additional purchases to DEAR EVAN HANSEN are still being finalized and will be announced at a later date.

2019-20 Season Exchanges

Starting June 17, 2019 at 8am, you are able to exchange your tickets* to the following shows:

  • Anastasia (Oct 1-6, 2019)
  • Blue Man Group (Nov 8-10, 2019) Extra Season Event
  • Jesus Christ Superstar (Nov 12-17, 2019)
  • The Illusionists (Feb 28 – Mar 1, 2020) Extra Season Event
  • Disney’s Frozen (Mar 26 – Apr 12, 2020)*
  • The Office: A Musical Parody(Apr 8-9, 2020) Extra Season Event
  • Rent (May 8-10, 2020) Extra Season Event
  • Mean Girls (June 9-14, 2020)
  • Come From Away (June 23-28, 2020)
  • My Fair Lady (July 7-12, 2020)

*Designated Subscriber Performances for Disney’s FROZEN are March 26-April 1, 2020.

To exchange by phone: 1-888-937-8995; Mon- Fri, 8 a.m.- 6 p.m., Sat 10 a.m.- 4 p.m.; There is a $3.00 phone exchange fee per phone call.

To exchange online: Log in to My Account; 7 days a week, 24 hours a day.; There is a $4.00 per ticket online exchange fee.

*Upgrade charges and online fees may apply. All exchanges are subject to availability. Exchanges are only available between performances within the same production. Online exchanges adhere to standard exchange rules. Online and phone operators have access to the same inventory. Everyone, regardless of age, must have a ticket to attend a Broadway San Diego production.

Payment Plans: Your tickets must be paid in full to exchange online. If you are currently on a payment plan and would prefer not to pay in full at this time, please call 888-937-8995 to exchange tickets.

Please note: Information about exchanges and additional purchases to DEAR EVAN HANSEN are still being finalized and will be announced at a later date.

2019-20 Season Additional Tickets

Starting June 17, 2019 at 8am, you are able to buy additional tickets* to the following shows:

  • Anastasia (Oct 1-6, 2019)
  • Blue Man Group (Nov 8-10, 2019) Extra Season Event
  • Jesus Christ Superstar (Nov 12-17, 2019)
  • A Magical Cirque Christmas (Dec 28, 2019) Extra Season Event
  • Mystery Science Theater 3000: The Great Cheesy Movie Circus Tour (Jan 25, 2020) Extra Season Event
  • The Illusionists(Feb 28 – Mar 1, 2020) Extra Season Event
  • Disney’s Frozen (Mar 26 – Apr 12, 2020)*
  • The Office: A Musical Parody(Apr 8-9, 2020) Extra Season Event
  • Rent (May 8-10, 2020) Extra Season Event
  • Mean Girls (June 9-14, 2020)
  • Come From Away (June 23-28, 2020)
  • My Fair Lady (July 7-12, 2020)

*Designated Subscriber Performances for Disney’s FROZEN are March 26-April 1, 2020.

To purchase by phone: 1-888-937-8995; Mon- Fri, 8 a.m.- 6 p.m., Sat 10 a.m.- 4 p.m.

To purchase online: Log in to My Account; 7 days a week, 24 hours a day.

*Upgrade charges and additional ticket fees may apply. All additional purchases are subject to availability. Online and phone operators have access to the same inventory. Please note that the Additional Ticket limit is up to 8 tickets to 3 performances of a production, unless otherwise noted. Anything above that will be returned and refunded. Everyone, regardless of age, must have a ticket to attend a Broadway San Diego production.

Please note: Information about exchanges and additional purchases to DEAR EVAN HANSEN are still being finalized and will be announced at a later date.

2019-20 Season Swap (by Phone Only)

Starting June 17, 2019 at 8am, you are able to Swap* your tickets from one (1) 2019-20 Season Show (Anastasia, Jesus Christ Superstar, Dear Evan Hansen, Disney’s Frozen, Mean Girls, Come From Away, My Fair Lady) into one of the following 2019-20 Extra Season Event:

  • Blue Man Group (Nov 8-10, 2019)
  • A Magical Cirque Christmas (Dec 28, 2019)
  • Mystery Science Theater 3000: The Great Cheesy Movie Circus Tour (Jan 25, 2020) Extra Season Event
  • Rent (May 8-10, 2020)
  • The Illusionists(Feb 28 – Mar 1, 2020) Extra Season Event
  • The Office: A Musical Parody(Apr 8-9, 2020) Extra Season Event

To SWAP by phone ONLY: 1-888-937-8995; Mon- Fri, 8 a.m.- 6 p.m., Sat 10 a.m.- 4 p.m.

*Please note that upgrade charges may apply. SWAP is a one-time Subscriber benefit and is subject to availability.

 

 

Frequently Asked Questions (FAQs)

How to Login

To log in to your MY BROADWAY SAN DIEGO Account, your username is the primary e-mail address on your account; if you do not know your password, click on “Forgot Your Password?” to have a temporary one e-mailed to you. If you have any questions, please contact the ticket office at 888-937-8995 or ticketservices@nederlander.com.

Mobile Entry – Your phone is your ticket!

We recommend adding only your next show to your phone, rather than adding all of your season shows at one time.

STEP 1: Visit am.ticketmaster.com/bsd/ on your smartphone’s (iPhone or Android) web browser.

STEP 2: Enter your e-mail address and your password. Tap Sign in.

STEP 3: You will see the next 4 events on your account. Select the event you wish to view. Your ticket(s) for that event will be listed.

       

 

STEP 4: To view your ticket, tap on View Barcode. Keep this screen open as you approach the theatre or take a screenshot in case of connectivity issues! (Do not click Send, that is to send your tickets to friends and family.)

 

STEP 5: To view additional tickets, swipe left for the usher to scan.

Apple Wallet for iPhone Users: After viewing your tickets, tap Add to Apple Wallet and then, on the next screen, tap Add.

 

How to exchange tickets

STEP 1: Log in to your MY BROADWAY SAN DIEGO ACCOUNT on a desktop computer.

STEP 2: You will see the next 4 events on your account, click the specific event you would like to exchange.

 

STEP 3: Click the … button in the top right, then select “Exchange”.

 

STEP 4: Click Exchange seats and then select the seats you want to exchange.

 

STEP 5: The tickets you have selected are now stored in your queue in the upper-right-hand corner of your screen. You can either select additional shows or seats, or continue the process of printing your tickets by clicking exchange in the upper-right-hand corner.

STEP 6: On the next page, a pop-up box detailing the Exchange Policy will appear.  There is a $4 per ticket Online Exchange Fee.  Click Continue to exchange.

STEP 7: Select the show you wish to exchange into. Click Continue.

STEP 8: An interactive seat map will appear, click on a section and select the seats you wish to exchange into. Click Checkout.

STEP 9: Review all details and click exchange seats.

STEP 10: Select the delivery method for your new tickets. Click Continue.

STEP 11: Review the order summary and any balance due. Click Continue.

STEP 12: Enter in your billing information.  Finalize the exchange  and payment by clicking Purchase Tickets.

You will receive a confirmation email that your tickets have been exchanged.

How to buy additional tickets

Need an extra ticket to the show? Want to see the show on more than one performance? As a season ticket holder, you can purchase additional tickets to our shows*.

STEP 1: Log in to your MY BROADWAY SAN DIEGO Account on your desktop computer.

STEP 2: Select BUY TICKETS (bottom of the page).

 

STEP 3: Choose the performance you would like to purchase additional tickets to (There is a list of available productions on the left to help narrow down the choices).

 

STEP 4: Choose the section of the theatre you would like (sections in blue have seating available), and then choose your seat(s). Note that by the show information there is a section with important information, and you can click “Show More” to see more information or possible special offers.

 

STEP 5: When choosing your seats, remember that all ages need a ticket for Broadway San Diego performances, regardless of age.  Most shows we discourage anyone under the age of 6.

STEP 6: Choose the type of ticket you want (if there is a choice), and then add them to your cart.

STEP 7: Review your tickets, choose your delivery method, and click Checkout.

STEP 8: Enter your Method of Payment, review your order, and Submit your order.

You will receive an email confirmation to the email you have on file.

*Most productions. Ticket limits are usually up to 8 additional tickets per performance, for up to 3 performances within a production. Anything above this may result in cancellation of tickets.

 

How to buy advance parking

Parking downtown can be difficult, and expensive, but have no fear, you can purchase advance parking at Wells Fargo Plaza (just 1 block from the Civic Theatre) for only $8!

STEP 1: Go to www.broadwaysd.com/parking and click on BUY NOW.

STEP 2: Choose the production for which you would like to purchase parking. The parking pass is good during the entire run of the show, so if you exchange to a different night, your parking is still valid.

 

STEP 3: Choose the number of parking passes you would like (1 parking pass per car, not per seat to the show). Click “find seats”.

STEP 4: Choose one of the options and Add to Cart.

STEP 5: Review your tickets and click Checkout.

STEP 6: Enter your Method of Payment, review your order, and Submit your order.

You will receive an email confirmation to the email you have on file. Please note that Parking tickets must be printed out. Mobile is not accepted at Wells Fargo Plaza.

 

 

How to transfer tickets to a guest from a computer (not available for all performances)

If you are arriving separately from your guests or cannot attend a show, you can easily transfer tickets through your MY BROADWAY SAN DIEGO Account.

STEP 1: Log in to your MY BROADWAY SAN DIEGO Account.

STEP 2: You will see the next 4 events on your account, click the specific event you would like to Transfer. If you want to transfer a performance other than the four listed, click View All.

 

STEP 3: Click SEND and then select the seats you want to transfer.

 

STEP 4: Select the ticket(s) you would like to Send to someone and click SEND.

 

STEP 5: Enter the recipient’s Name and E-mail Address, and an optional message. Click SEND.

 

The recipient will receive an e-mail notifying him/her of the pending transfer. In order to accept the tickets, the recipient will need to log in to his/her existing MY BROADWAY SAN DIEGO Account or create a new account with the same e-mail address to which the tickets were transferred. Once he/she logs in, there will be a note on the top of the home screen indicating that he/she has a pending offer.

How to transfer tickets to a guest from mobile (not available for all performances)

If you are arriving separately from your guests or cannot attend a show, you can easily transfer tickets through your MY BROADWAY/SAN DIEGO Account on your smartphone (iPhone, Android or Windows smartphone).

STEP 1: Visit BROADWAYSD.COM/MYACCOUNT on your smartphone’s web browser.

STEP 2: Enter your e-mail address and your password. Tap Sign in.

 

STEP 3: You will see the next 4 events on your account. Select the event you wish to view. Your ticket(s) for that event will be listed. Tap TRANSFER.

    

 

STEP 4: Select the seat(s) and tap TRANSFER.

 

STEP 5: Enter the recipient’s Name and E-mail Address, and an optional message, then tap TRANSFER.  Once the transfer has been made, tap DONE.
    

 

The recipient will receive an e-mail notifying him/her of the pending transfer. In order to accept the tickets, the recipient will need to log in to his/her existing MY BROADWAY SAN DIEGO Account or create a new account with the same e-mail address to which the tickets were transferred. Once he/she logs in, there will be a note on the top of the home screen indicating that he/she has a pending offer.

How to re-sell tickets from a computer (not available for all performances)

With Account Manager, you can sell tickets that you can’t use – quickly and securely.

STEP 1: Log in to your MY BROADWAY SAN DIEGO Account.

STEP 2: You will see the next 4 events on your account, click the specific event you would like to print.

 

STEP 3: Click SELL on the top bar and then select the seats you want to sell.

STEP 4: Select the ticket(s) you would like to Sell and click CONTINUE.

 

STEP 5: Set the amount you would like to receive for the tickets. Make sure that you set it to the minimum determined by the system.

 

STEP 6: Review and update your seller profile, as well your information for direct deposit. Click CONTINUE.

 

STEP 7: Review your information one more time. Click CONFIRM.

 

If you wish to remove your listing, go to the event posted for sell under manage my tickets and click on Transfer & Sell Activity in the upper left corner.  Click on Listed for sale and then click cancel posting.

How to re-sell tickets from mobile (not available for all performances)

With Account Manager, you can sell tickets that you can’t use – quickly and securely.

STEP 1: Visit am.ticketmaster.com/bsd/ on your smartphone’s web browser.

STEP 2: Enter your e-mail address and your password. Tap Sign in.

STEP 3: You will see the next 4 events on your account. Select the event you wish to view. Your ticket(s) for that event will be listed. Tap SELL.

    

 

STEP 4: Select the seats and tap Sell.

 

STEP 5: Set the amount you would like to receive for the tickets. Make sure that you set it to the minimum determined by the system.

 

STEP 6: Review and update your seller profile, as well your information for direct deposit. Tap CONTINUE.

 

STEP 7: Review your information one more time. Tap CONFIRM. Once you have confirmed, you will be able to EDIT/MANAGE your posting (see the next step).

 

STEP 8 – EDIT/MANAGE your posting:

Click on EDIT/MANAGE.  Here you can make edits to your posting or cancel it.

   

 

 

If you wish to remove your listing, go to the event posted for sell under manage my tickets and click on Transfer & Sell Activity in the upper left corner.  Click on Listed for sale and then click cancel posting.

Frequently Asked Questions (My Account)

Do tickets need to already be printed to view them in My BROADWAY/SAN DIEGO Account via a mobile device?

No. If tickets were already printed, then your My BROADWAY/SAN DIEGO Account will display the existing barcode.  If tickets have not already been printed, then My BROADWAY/SAN DIEGO Account will generate a barcode when the tickets are retrieved.

When I retrieve a ticket using My BROADWAY/SAN DIEGO Account via a mobile device will it invalidate existing tickets that were previously printed?

No.  If tickets were already printed, then your My BROADWAY/SAN DIEGO Account will display the existing barcode via a mobile device.

What if I cannot see my tickets?

If you are logged into your My BROADWAY/SAN DIEGO Account and still do not see your tickets, please go to the box office or contact us at seasontickets@BROADWAYSD.COM or 1-888-937-8995.

Not all ticket account types or events are supported for BROADWAY/SAN DIEGO digital tickets.

Why won’t my ticket barcode scan?

If your screen brightness is too low, the barcode may have difficulty being scanned.  Increase the brightness of your display to improve scanning.  The barcode that is displayed is accompanied by a number.  If there are difficulties reading a valid barcode on a digital ticket displayed within your My BROADWAY/SAN DIEGO Account or your Passbook/Wallet, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket.  Only digital tickets generated from your My BROADWAY/SAN DIEGO Account or your Passbook/Wallet will be accepted.  Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the theatre.

If I have more than one ticket for the show, do I have to present all tickets at the same time?

All active and unrestricted tickets for a show associated with your My BROADWAY/SAN DIEGO Account will be displayed and available to present to be scanned for entry.  If tickets were not previously printed, then all patrons should enter at the same time using the tickets displayed via your My BROADWAY/SAN DIEGO Account or Passbook/Wallet on your mobile device.  If tickets were previously printed, then patrons may enter separately with the previously printed tickets provided they have not previously been scanned for entry.  If members of your party are arriving separately, then you will need to transfer the tickets they will be using for entry to them via your My BROADWAY/SAN DIEGO Account.

What if I lose connectivity after I’ve retrieved my tickets?

Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your supported device and add them to your Passbook/Wallet before heading to the show.

The data associated with your tickets will be saved to the Passbook/Wallet area on your phone.  If you have previously retrieved details for tickets to a show, added them to your Passbook/Wallet and those tickets are still valid, they can be re-displayed out of this storage without re-establishing a connection.

What do I do if my mobile device’s battery dies?

You can go to the box office for assistance.

If you have any questions, please contact the Broadway San Diego season ticket office at 888-937-8995 or ticketservices@nederlander.com.

 



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