Unable to make your performance? As a Season Ticket Holder, you are able to exchange your tickets within another performance of the same production. Exchanges can be made 24/7 from the comfort of your desktop or laptop computer. Exchanges must be made within 48 hours of your performance. Each production may have different limitations. Exchanges are not available for a production until Courtesy Days.
STEP 1: Log in to your MY BROADWAY SAN DIEGO ACCOUNT on a desktop computer.
STEP 2: Choose the event you would like to exchange.
If you do not see the event on the homepage, click “My Events” at the top of the page to see all events on your account.
STEP 3: Click the Exchange button
STEP 4: Select which seats you would like to exchange, and click Continue.
STEP 5: Choose the event you would like to exchange into.
Once you select an event, the system will look for seats.
STEP 6: An interactive seat map will appear, click on a section and select the seats you wish to exchange into. You can toggle the quantity of seats, price range, and any accessible needs at the top. Once you have selected your seats, click your Cart in the upper right hand corner.
STEP 7: Review the seats you have chosen in your cart, then click Continue.
STEP 8: Review your seats. Click Next.
STEP 9: Choose your Delivery Method. Click Continue.
STEP 10: Enter in your billing information if you have any payment due.
STEP 11: Enter in your billing information if you have any payment due.
If no payment is due, just accept the Terms and Conditions.
Finalize the exchange and payment (if applicable) by clicking Submit Order.
You will receive a confirmation email that your tickets have been exchanged.